IT Solutions Analyst

CSAA Insurance Group, a AAA Insurer

IT Solutions Analyst translating business requirements into technical solutions for CSAA Insurance Group, a AAA personal lines insurer. Driving documentation, projects, testing, training, and data analysis.

Posted 8/20/2026full-timeRemote • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $110,700 - $147,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in system documentation, technical writing, and translating business needs into technical requirements. Proficient in creating technical specifications, user stories, and conducting user acceptance testing to support project delivery and business outcomes.

Highest-signal resume keywords

System Documentation ExperienceTechnical WritingTechnical Requirements CreationUser Acceptance TestingData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical RequirementsDesign DocumentationUser StoriesAcceptance CriteriaSystems MappingData Flow MappingDatabase QueriesTable UpdatesProject CoordinationBusiness Requirements

Soft Skills

CollaborationRelationship BuildingCommunicationProblem SolvingLeadership

Industry Keywords

Business AnalysisProject ManagementTechnical SpecificationsAI CouncilArchitecture Review Committee

About the role

Key responsibilities & impact

Collaborate with BRM/BPC, BSA, project managers, developers, QA, architects, solution designers, and other IT partners
Understand business needs, collect business requirements, and translate them into technical requirements
Coordinate project timelines and milestones
Develop and maintain comprehensive Standard Operating Procedures
Identify and coordinate interdependencies across multiple domains
Lead and accelerate delivery of projects and initiatives within set timelines
Build collaborative relationships with domains and key partners, including the AI Council and Architecture Review Committee
Serve as a subject matter expert for applications and platforms
Review analysts' documentation for accuracy and completeness
Update BRM/BPC, BSA, and PM on issues and risks
Validate that technical requirements support business requirements and expected functionality
Create and maintain technical requirements, design documentation, user stories, and acceptance criteria
Create technical specifications and documentation, including systems mapping, data flow mapping, database queries, and table updates
Assist with user acceptance testing and systems-related training
Extract, analyze, and interpret data; contribute to project reports and dashboards

Requirements

What you’ll need

6+ years System documentation experience and/or technical writing
Bachelor's degree in a related area (Computer Science, Information Systems or other related field) or an equivalent combination of education and experience
Ability to travel as needed for the role, including divisional/team meetings and other in-person meetings
Must have authorization to work indefinitely in the United States
Must not require immigration support or visa sponsorship now or in the future
Knowledge of business requirements, technical requirements, applications, and platforms
Experience creating technical requirements, design documentation, user stories, acceptance criteria, systems mapping, data flow mapping, database queries, and table updates
Experience assisting with user acceptance testing and systems-related training materials and sessions
Ability to extract, analyze, and interpret data for business decisions and project outcomes

Benefits

Comp & perks

Annual bonus eligibility for most roles
401(k) with a company match
Career growth, mentoring, leadership programs, tuition support, and hands-on experiences
Flexible Workplace with remote-first culture and flexibility to work from various locations, including CSAA offices
Inclusive and welcoming workplace
Reasonable accommodations for qualified applicants and employees with disabilities or other limitations