CSAA Insurance Group, a AAA Insurer

Director, User Experience – UX

CSAA Insurance Group, a AAA Insurer

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

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Job Level

Lead

About the role

  • Lead the strategy, operations, and execution of digital experience design
  • Shape the vision and delivery of intuitive, accessible, and customer-centered experiences
  • Oversee a multidisciplinary UX organization
  • Define and drive the enterprise UX strategy
  • Lead UX direction for large-scale platform modernization
  • Partner with Product, Engineering, Brand and CX to deliver experiences
  • Establish clear goals and expectations
  • Oversee the evolution and governance of a component-based design system
  • Ensure teams deliver strong UX artifacts
  • Serve as a senior UX representative in enterprise planning and decision-making forums

Requirements

  • 10–12+ years of UX, product design, service design, or digital experience leadership, ideally within insurance, financial services
  • Bachelor of Arts (B.A.)
  • Proven ability to lead others directly or indirectly, as demonstrated through 5+ years of leading teams, enterprise-wide programs
  • Experience leading UX in complex enterprise environments, including platform modernization or large-scale systems transformation
  • Deep expertise in design systems, interaction design patterns
  • Proven ability to partner with engineering, architecture, and product leaders
  • Strong portfolio demonstrating strategic thinking, systems design, and measurable impact
  • Knowledge of WCAG accessibility standards
Benefits
  • Total compensation package
  • Annual bonus eligibility
  • 401(k) with a company match
  • Flexible Workplace
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX designproduct designservice designdigital experience designdesign systemsinteraction design patternsplatform modernizationlarge-scale systems transformationstrategic thinkingsystems design
Soft Skills
leadershipcollaborationgoal settingdecision-makingcommunication
Certifications
Bachelor of Arts (B.A.)