IT Support

• Lead the design, governance, and evolution of our enterprise technology landscape
• Shape our technology strategy, modernizing insurance application architecture, establishing reference architectures, and driving Artificial Intelligence (AI) adoption across the enterprise
• Serve as a trusted advisor to both technology and functional leaders, driving strategic alignment between business objectives and technology capabilities
• Ensure that architectural decisions foster speed, resilience, scalability, and innovation, ultimately propelling the organization forward
• Define and lead the enterprise architecture vision and strategy, ensuring alignment with CSAA’s overall business and digital transformation objectives
• Partner with business and IT executives to ensure technology architecture enables product innovation, operational efficiency, organizational agility, and customer delight
• Lead modernization of core insurance applications to support digital channels, scalability, and agility
• Establish a modular, API-first, cloud-ready architecture that accelerates delivery of insurance products and services
• Define best practices for integration across legacy platforms, SaaS solutions, and emerging technologies
• Build and maintain an enterprise-wide application portfolio, ensuring visibility into all business-critical and supporting applications
• Proactively identify when applications require upgrades, retirement, or replacement based upon business value and technical fit
• Drive rationalization efforts to reduce complexity, cost, and redundancy while improving agility and resilience
• Establish and maintain enterprise-wide reference architectures, standards, and design patterns that guide solution delivery and ensure consistency across the technology landscape
• Drive adoption of modern data, integration, and security architectures to enable interoperability and compliance
• Govern architectural decisions through transparent processes, balancing innovation with risk management
• Define and lead the enterprise AI architecture strategy, laying the foundation for ethical and scalable use of machine learning, generative AI, and automation
• Partner with data and analytics leaders to ensure the AI ecosystem is supported by robust data pipelines, platforms, and governance models
• Support experimentation and drive the delivery of AI-enabled use cases across claims, underwriting, fraud detection, customer service, and digital experiences
• Build and lead a high-performing architecture team, including enterprise, domain, solution, and data architects
• Mentor senior leaders and architects, instilling enterprise thinking and accountability
• Serve as an influential voice in the industry and represent CSAA in technology partnerships and industry groups.

SVP, Enterprise Architecture

Technical Services Help Desk Representative I

IT Engineer III

IT Support / Help Desk

Application Helpdesk Specialist