Key Account Manager – Home and Commercial

CSA Group

Key Account Manager responsible for promoting growth and customer service for medium-sized accounts at CSA Group. Engaging in proactive sales and managing client relationships in Shanghai and Guangzhou.

Posted 7/16/2026full-timeShanghai • 🇨🇳 ChinaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in sales processes and client relationship management, with a strong focus on customer service and communication skills. Proficient in utilizing CRM tools and preparing sales proposals to drive business growth.

Highest-signal resume keywords

Sales ExperienceCustomer Service SkillsSalesforce KnowledgeProposal PreparationTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Process ManagementProposal PreparationSales PresentationsComputer ProficiencyMicrosoft WordMicrosoft ExcelMicrosoft PowerPointCRM Application Proficiency

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationDetail OrientedStrong Organization Skills

Tools & Technologies

SalesforceWorkdayMicrosoft Outlook

Industry Keywords

Safety Certification Industry

About the role

Key responsibilities & impact

Promotes continued growth and superior customer service for current customers
Serves as an internal sales and customer contact for inquiries, quotes, and service
Engages in proactive company research and customer outreach
Initiates the sales process and manages client relationships
Works closely with the sales and marketing teams for support
Contacts current customers to promote CSA testing services
Prepares and sends proposals to clients and follows-up on them

Requirements

What you’ll need

Post-secondary education required
2-4 years of sales experience
Understanding of Salesforce and Workday a plus
Knowledge of the safety certification industry
Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application)
Excellent verbal and written English communication skills
Excellent phone and customer service skills
Detail oriented and able to handle multiple tasks
Proven ability to consistently meet or exceed sales goals
Strong organization and time management skills
Ability to draft and deliver sales presentations

Benefits

Comp & perks

Health insurance
Meal vouchers
Paid time off
Flexible work arrangements
Professional development opportunities