Key Account Manager

CSA Group

Key Account Manager responsible for managing relationships and sales processes for CSA Group. Focusing on client needs, proposal preparation, and achieving sales targets.

Posted 7/7/2026full-timeToronto • 🇨🇦 CanadaJuniorMid-Level💰 CA$67,000 - CA$89,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and driving sales growth through effective communication and proposal preparation. Proficient in utilizing CRM tools and maintaining accurate client records to support business development efforts.

Highest-signal resume keywords

Sales ExperienceClient Relationship ManagementSalesforce ProficiencyProposal PreparationCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Process ManagementCost Proposal PreparationLead GenerationDatabase ManagementSales Target Achievement

Soft Skills

Excellent Verbal CommunicationDetail OrientedStrong Organization SkillsTime ManagementCustomer Care

Tools & Technologies

SalesforceWorkdayMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

Safety Certification IndustryCSA Testing ServicesClient InquiriesSales GrowthSales Presentations

About the role

Key responsibilities & impact

Initiates the sales process, providing preliminary and ongoing information to existing clients
Manages the sales process by promptly responding to all inquiries and visits with clients as necessary to present information regarding CSA Group services
Prioritizes work assignments and follow-up responses to client inquiries and proposals
Manages the relationships with clients, identifying growth opportunities within the assigned accounts, and develops the approach to secure new business
Prepares cost proposals of services for clients, using applicable questionnaires and worksheets
Maintains accurate and complete client files, including the input of existing client information into the shared sales database
Works closely with the Sales team to support and promote continued growth of new business
Works closely with customers to provide customer care on inquires, quotes and services with an assigned area
Contacts current customers and promotes CSA testing services including, but not limited to, certification and SI/FE
Prepares quotes for clients, using applicable questionnaires and worksheets
Sends proposals to clients and conducts follow-up calls to provide further information, answers questions and documents these activities for further follow-up, including Notices and FIR Findings where applicable
Maintains input of existing client information into Centra
Regularly follows up on open quotations and sales opportunities
Researches customer accounts, identifies opportunities for growth and generating leads and demand
Expected to meet/exceed sales targets for assigned medium-sized accounts

Requirements

What you’ll need

Post-secondary education required
2-4 years of sales experience
Understanding of Salesforce and Workday a plus
Knowledge of the safety certification industry
Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications
Excellent verbal and written English communication skills
Excellent phone and customer service skills
Detail oriented and able to handle multiple tasks
Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests
Proven ability to consistently meet or exceed sales goals
Ability to prepare cost proposals promptly to meet customers’ needs
Strong organization and time management skills
Ability to draft and deliver sales presentations

Benefits

Comp & perks

Annual bonus program, subject to program eligibility requirements