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Sales and Service Coordinator
CS Truck & TrailerSales & Service Coordinator at CS Truck & Trailer Repair managing fleet service inquiries and coordinating operations. Entry-level role with training provided in a recession-resistant industry.
About the role
Key responsibilities & impact- Answer inbound calls and emails from fleet customers and prospects; route service requests to the appropriate shop or mobile team
- Create and manage work orders, estimates, and customer records in Fullbay (our shop management system)
- Communicate repair status updates to customers via phone and email with professionalism and urgency
- Support outside sales executives by preparing customer proposals, pricing sheets, and account documentation
- Coordinate scheduling between customers, service advisors, and technicians to minimize fleet downtime
- Follow up on open estimates, pending approvals, and outstanding invoices
- Maintain organized records of customer interactions, service history, and sales pipeline activity
- Assist with onboarding new customer accounts, including gathering fleet information and setting up preferred vendor agreements
- Learn the fundamentals of commercial truck and trailer repair services, parts, and pricing to speak confidently with customers
- Contribute to a positive team culture by communicating openly and supporting colleagues across departments
Requirements
What you’ll need- Strong written and verbal communication skills
- Excellent email and computer proficiency — comfortable with Outlook, Excel, CRM/shop management systems, and learning new software quickly
- Professional phone and email etiquette
- Organizational skills and attention to detail
- Self-starter mentality
- Positive attitude and coachability
- High school diploma or equivalent required; associate or bachelor’s degree is a plus but not required
- Prior experience in customer service, sales support, dispatching, or administrative coordination is preferred but not mandatory
Benefits
Comp & perks- Health, dental, and vision insurance
- Paid time off and holidays
- Hands-on training in commercial fleet services and shop management systems
- A clear, defined career path with real advancement opportunities
- A supportive, team-oriented work environment recognized as a Top Workplace in Metro Atlanta
- The chance to break into a $50B+ industry with long-term career stability
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicesales supportdispatchingadministrative coordinationwork order managementestimate creationcustomer record managementrepair service knowledgeparts knowledgepricing knowledge
Soft Skills
written communicationverbal communicationorganizational skillsattention to detailself-starter mentalitypositive attitudecoachabilityprofessionalismteam collaborationcustomer interaction
Certifications
high school diplomaassociate degreebachelor's degree