CS-Effect

Senior Product Manager, Conversational AI

CS-Effect

full-time

Posted on:

Location Type: Office

Location: Bangladesh

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Job Level

Senior

Tech Stack

VoIP

About the role

  • Own and evolve the product roadmap in alignment with Verbex’s mission and business goals.
  • Identify and prioritize high-impact industry verticals and customer segments.
  • Lead the end-to-end development of voice and conversational AI products — from ideation to deployment.
  • Drive improvements in human-like interactions, emotional tone, language diversity, and real-time responsiveness.
  • Develop AI guardrails and ethical usage principles, ensuring fairness, transparency, and inclusivity.
  • Partner closely with NLP/LLM teams, engineers, and data scientists to define AI voice tone, prompt design, and model behaviors.
  • Optimize product performance, scalability, and compliance (SOC 2, HIPAA, GDPR).
  • Conduct user and market research to validate product directions.
  • Collaborate with marketing, sales, and customer success for effective product launches and positioning.
  • Lead and mentor cross-functional teams of PMs, UX designers, conversation engineers, and analysts.

Requirements

  • 6+ years in product management, including 2+ years in a senior or leadership role.
  • Proven track record in AI/ML-based products, voice AI, or NLP.
  • Experience in building B2B SaaS platforms, especially in voice tech (telephony, VoIP, SIP, ASR, TTS).
  • Strong understanding of AI/ML workflows, model tuning, data infrastructure, and LLM behaviors.
  • Excellent stakeholder management, cross-functional leadership, and communication skills.
  • Passion for responsible AI, fairness, accessibility, and user empathy in product design.
  • Bachelor’s degree in Computer Science, Engineering, Business, or a related technical field. Master’s degree is a plus.
Benefits
  • An international project with social impact
  • An important and shaping role in a fast evolving company
  • Opportunity to participate in establishing a new team and setting up work processes
  • Competitive salary
  • Opportunities to attend conferences, courses and other venues of professional development
  • A helpful and open working atmosphere with committed and motivated colleagues
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementAI/ML-based productsvoice AINLPB2B SaaStelephonyVoIPSIPASRTTS
Soft Skills
stakeholder managementcross-functional leadershipcommunicationuser empathymentoring
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in EngineeringBachelor’s degree in BusinessMaster’s degree