Business Operations Manager / Director – Client Onboarding & Partnerships

Crypto.com

Business operations leader scaling institutional client onboarding and partnerships for OG.com, Crypto.com’s regulated prediction market platform. Coordinating commercial, legal, compliance, product, and technology teams through client launch.

Posted 8/10/2026full-timeChicago • Illinois • 🇺🇸 United StatesLead💰 $150,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B client onboarding and operational management, with a strong focus on stakeholder engagement, process documentation, and project management within the fintech sector. Proven ability to navigate complex client relationships and drive execution in a fast-paced environment.

Highest-signal resume keywords

B2B Client OnboardingFintech ExperienceStakeholder ManagementProject ManagementOperational Risk Tracking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business OperationsImplementation ConsultingContract ExecutionProcess DocumentationAnalytical SkillsRoot-Cause AnalysisMilestone TrackingRisk IdentificationClient Health ReportingKnowledge of Prediction Market Contracts

Soft Skills

Exceptional Communication SkillsStrong Business JudgmentStrategic Pushback SkillsCross-Functional Alignment Skills

Industry Keywords

CFTC-Regulated EntitiesInstitutional ClientsCrypto ExperienceDigital AssetsTop-Tier Management Consultancy

About the role

Key responsibilities & impact

Own end-to-end B2B client onboarding, from initial engagement and contract execution through technical integration, operational readiness, and go-live.
Serve as the primary operational point of contact for institutional clients, including brokers, FCMs, introducing brokers, and other market participants.
Coordinate contract listing, account setup, credentialing, and related operational processes with legal, compliance, product, and technology.
Identify onboarding bottlenecks, design pragmatic solutions, and drive execution through implementation.
Develop and maintain operational playbooks, process documentation, SLAs, escalation paths, and client readiness materials.
Track and report onboarding pipeline status, client health, operational risks, and KPIs to leadership and cross-functional stakeholders.
Represent OG.com in client-facing discussions, navigate negotiations, resolve issues, and build strong client relationships.
Lead cross-functional special projects, translating business objectives into project plans, milestones, owners, and deliverables.

Requirements

What you’ll need

5+ years of experience in business operations, client onboarding, implementation, or strategic operations.
Experience in fintech is required; crypto or digital assets experience is welcome.
Direct exposure to institutional clients is required.
Experience with CFTC-regulated entities is highly valued.
Experience at a top-tier management consultancy is a plus.
Implementation consulting or enterprise client launch experience is a plus.
Knowledge of prediction market contracts, UpDown options, Strike Options, margined derivatives, perpetuals, or similar products is a plus.
Exceptional stakeholder management and cross-functional alignment skills.
Excellent written and verbal communication skills.
Strong analytical, systems-oriented, and root-cause analysis abilities.
Strong project management discipline, including milestone tracking, risk identification, blocker escalation, and follow-through.
Sound business judgment and strategic pushback skills.
Agentic workflow management experience is a plus.
Comfortable operating in a fast-moving, lean environment.
Chicago-based or able to work a hybrid schedule with regular presence in the Chicago office.

Benefits

Comp & perks

Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
401(k) plan with employer match
Eligible for company-sponsored group health, dental, vision, and life/disability insurance
Work Flexibility Adoption. Flexi-work hour and hybrid set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.