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Business Operations Manager / Director – FCM & Brokerage Operations
Crypto.comBusiness operations leader scaling institutional onboarding for Crypto.com-backed derivatives marketplace. Coordinating contracts, integrations, compliance, and partnerships for B2B financial-market clients.
Posted 8/10/2026full-timeChicago • Illinois • 🇺🇸 United StatesLead💰 $150,000 - $200,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B client onboarding, operational readiness, and stakeholder management within fintech and regulated financial markets. Proficient in project management, process documentation, and analytical problem-solving to drive successful client integrations.
Highest-signal resume keywords
NFA Series 3 LicenseB2B Client OnboardingStakeholder ManagementProject ManagementFintech Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client OnboardingOperational ReadinessProcess DocumentationKPI TrackingRisk IdentificationImplementation ConsultingAnalytical Problem-SolvingMilestone TrackingContract ExecutionTechnical Integration
Soft Skills
Excellent Communication SkillsCross-Functional CoordinationSound Business JudgmentRelationship BuildingNegotiation Skills
Certifications & Qualifications
NFA Series 3 License
Industry Keywords
FintechRegulated Financial MarketsDerivativesExchangesCFTC-Regulated EntitiesInstitutional ClientsPrediction Market ContractsUpDown OptionsStrike OptionsMargined Derivatives
About the role
Key responsibilities & impact- Own end-to-end B2B client onboarding from initial engagement and contract execution through technical integration, operational readiness, and go-live
- Serve as the primary operational point of contact for institutional clients, including brokers, FCMs, introducing brokers, and other market participants
- Coordinate contract listing, account setup, credentialing, and related operational processes with legal, compliance, product, and technology
- Identify onboarding bottlenecks, design pragmatic solutions, and drive implementation
- Develop and maintain operational playbooks, process documentation, SLAs, escalation paths, and client readiness materials
- Track and report onboarding pipeline status, client health, operational risks, and KPIs
- Represent OG Broker in client-facing discussions, navigate negotiations, resolve issues, and build client relationships
- Lead cross-functional special projects with clear plans, milestones, owners, and deliverables
Requirements
What you’ll need- Valid NFA Series 3 license required, or ability to successfully obtain within 90 days of start date
- 5+ years of experience in business operations, client onboarding, implementation, or strategic operations
- Experience ideally within fintech, regulated financial markets, derivatives, exchanges, or clearing
- Direct exposure to institutional clients required
- Fintech experience required; crypto or digital assets experience welcome
- Experience with CFTC-regulated entities highly valued
- Implementation consulting or enterprise client launch experience is a strong plus
- Experience at a top-tier management consultancy is a huge plus
- Knowledge of prediction market contracts, UpDown options, Strike Options, margined derivatives, perpetuals, or similar products is a strong plus
- Exceptional stakeholder management and cross-functional coordination
- Excellent written and verbal communication skills
- Analytical, systems-oriented approach with ability to identify root causes and design scalable operating models
- Strong project management discipline, including milestone tracking, risk identification, escalation, and follow-through
- Sound business judgment and ability to push back strategically
- Agentic workflow management experience is a strong plus
- Chicago-based or able to work a hybrid schedule with regular presence in the Chicago office
Benefits
Comp & perks- Competitive salary
- Attractive annual leave entitlement including: birthday, work anniversary
- 401(k) plan with employer match
- Eligible for company-sponsored group health, dental, vision, and life/disability insurance
- Work Flexibility Adoption. Flexi-work hour and hybrid set-up
- Internal mobility program offering diverse career alternatives