Principal Product Manager – Verification & Activation

Crypto.com

Principal Product Manager responsible for KYC and onboarding at Crypto.com. Managing identity verification, deposit processes, and user activation in crypto exchange.

Posted 6/10/2026full-timeCalifornia • 🇺🇸 United StatesLead💰 $150,000 - $250,000 per yearWebsite

Tech Stack

Tools & technologies

Ruby on RailsSQL

About the role

Key responsibilities & impact

Own the identity verification platform from initiation through to approval.
Manage multi-vendor IDV infrastructure, combating synthetic fraud and AI-generated identity attacks.
Ensure the KYC experience is fast and reassuring for every user — regardless of the market they are joining from.
Own the re-verification experience for existing users when compliance requirements, risk triggers, or document expiry require a user to re-verify.
Ensure that the re-verification process is low-disruption, clearly communicated, and completed with minimal impact on their trading activity.
Own the deposit and withdrawal experience across all markets, including deciding on available payment methods.
Ensure users can fund their accounts quickly and transparently.
Own the activation ladder from first deposit through to first trade and first perp or index position.
Own the onboarding reward ladder from KYC completion onward: KYC approval incentives, first-deposit bonuses, and first-trade cashback.

Requirements

What you’ll need

6–8+ years in Product Management
Proven experience at a high-growth technology company — crypto exchange, fintech, neo-bank, or multi-asset broker preferred but not mandatory — where you have personally owned and solved the problems described in this role: identity verification, fiat payment rails, deposit conversion, or compliance-heavy product ownership
Specific experience with IDV platforms, payment rail integration, or KYC/AML product design is a strong plus
Understands payment gateway logic, ledger systems, and API integration
Can discuss multi-vendor IDV routing logic, decision trees, liveness detection architecture, and composable IDV component design with Engineering
Experience building or overseeing APIs, SDKs, and developer tooling as product deliverables — not just consuming them
Deep understanding of global KYC and AML standards (FATF, regional equivalents), SCA, GDPR, and local payment regulation
Able to translate regulatory constraints into product requirements — and push back where compliance is being used as an excuse for poor UX
Every roadmap decision lives in the trade-off between conversion, risk, and cost — must be able to quantify all three axes and make principled trade-offs with data
SQL fluency; proficiency with Mixpanel, Amplitude, or equivalent for funnel analysis
Demonstrable use of AI tools (Cursor, Claude Code, Gemini, LibreChat, or equivalent) with human-in-the-loop practices — required, not optional
Drives stakeholders to unblock, prioritise, and ship without waiting for direction in a decentralised, 24/7 environment
Proven ability to lead cross-functional squads and influence Legal, Risk, and Compliance without formal authority
Track record of taking a major onboarding or payments flow from a known friction point to shipped and measurably improved.

Benefits

Comp & perks

Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
401(k) plan with employer match
Eligible for company-sponsored group health, dental, vision, and life/disability insurance
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Product Managementidentity verificationKYCAMLpayment gateway logicAPI integrationSQLfunnel analysisAI toolscompliance product design

Soft Skills

stakeholder managementcross-functional leadershipproblem-solvingdata-driven decision makingcommunicationinfluence without authorityprioritizationadaptabilityuser experience focusrisk management