Principal Product Manager – Verification & Activation

Crypto.com

Principal Product Manager leading the identity verification and trading activation process at Crypto.com Exchange. Managing KYC and payment systems for user engagement across global markets.

Posted 6/9/2026full-timeDubai • 🇦🇪 United Arab EmiratesLeadWebsite

Tech Stack

Tools & technologies

Ruby on RailsSQL

About the role

Key responsibilities & impact

Own the identity verification platform from initiation through to approval
Manage multi-vendor IDV infrastructure, combating synthetic fraud and AI-generated identity attacks
Ensure KYC experience is fast and reassuring for every user
Own the re-verification experience for existing users
Ensure the Re-KYC process is low-disruption and clearly communicated
Determine how money moves in and out of the Exchange
Own decisions regarding payment methods across different markets
Ensure users can fund their accounts quickly and transparently
Manage the activation ladder from first deposit through to first trade and index position
Own the onboarding incentives from KYC completion onward
Ensure smooth transition and communication at each step from KYC to trading

Requirements

What you’ll need

6–8+ years in Product Management
Proven experience at a high-growth technology company — crypto exchange, fintech, neo-bank, or multi-asset broker preferred but not mandatory — where you have personally owned and solved the problems described in this role: identity verification, fiat payment rails, deposit conversion, or compliance-heavy product ownership
Specific experience with IDV platforms, payment rail integration, or KYC/AML product design is a strong plus
Understands payment gateway logic, ledger systems, and API integration
Can discuss multi-vendor IDV routing logic, decision trees, liveness detection architecture, and composable IDV component design with Engineering
Experience building or overseeing APIs, SDKs, and developer tooling as product deliverables — not just consuming them
Deep understanding of global KYC and AML standards (FATF, regional equivalents), SCA, GDPR, and local payment regulation
Able to translate regulatory constraints into product requirements — and push back where compliance is being used as an excuse for poor UX
Every roadmap decision lives in the trade-off between conversion, risk, and cost — must be able to quantify all three axes and make principled trade-offs with data
SQL fluency; proficiency with Mixpanel, Amplitude, or equivalent for funnel analysis
Demonstrable use of AI tools (Cursor, Claude Code, Gemini, LibreChat, or equivalent) with human-in-the-loop practices — required, not optional
Drives stakeholders to unblock, prioritise, and ship without waiting for direction in a decentralised, 24/7 environment
Proven ability to lead cross-functional squads and influence Legal, Risk, and Compliance without formal authority
Track record of taking a major onboarding or payments flow from a known friction point to shipped and measurably improved.

Benefits

Comp & perks

Competitive salary
Medical insurance package with extended coverage to dependents
Attractive annual leave entitlement including: birthday, work anniversary
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks: crypto.com visa card provided upon joining

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Product ManagementIdentity VerificationKYCAMLPayment IntegrationAPI IntegrationSQLFunnel AnalysisAI ToolsDecision Trees

Soft Skills

Stakeholder ManagementCross-functional LeadershipProblem SolvingCommunicationData-driven Decision MakingInfluencing Without AuthorityUser Experience FocusPrioritizationAdaptabilityDecentralized Work