Application Support Engineer

Crypto.com

. Primary responsibility includes but not limited to, .

Posted 5/5/2026full-time🇨🇦 CanadaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

CloudGrafanaJavaLinuxPrometheusPythonUnix

About the role

Key responsibilities & impact

Primary responsibility includes but not limited to,
User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner.
Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations.
Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation.
Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users.

Requirements

What you’ll need

2+ years of production support experience preferably within the Banking or Financial Service industry.
Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. **Previous experience on supporting FIX protocol and APIs is must.**
Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.
Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.
Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner.
Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.
Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines.
Self-starter and able to quickly pickup new concepts, business areas and technologies.
Open to shift work and weekend support.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Crypto.com Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2016 ₿ Crypto 💳 Fintech 🔐 Security Crypto
Fintech
Security Crypto. com is a leading cryptocurrency platform that offers trading, buying, and selling services for Bitcoin, Ethereum, and over 350 other cryptocurrencies. It supports transactions in EUR and allows users to pay via SEPA and Apple/Google Pay, depending on jurisdiction. The platform is known for its regulatory compliance and high security standards, with over 100 million users worldwide. Crypto. com also offers products like Crypto Basket for portfolio diversification, on-chain staking for passive income, and the DeFi Wallet for P2P trading. With a commitment to user security and regulatory adherence, Crypto. com holds numerous security certifications and licenses globally. It aims to put cryptocurrency in every wallet and provides various tools for trading, earning rewards, and understanding the crypto market. Application Support Engineer 🔥 1 hour ago 🏢🏡 null – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 Application Engineer 🚫👨‍🎓 No degree required Cloud Grafana Java Linux Prometheus Python Unix Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Primary responsibility includes but not limited to,
User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner.
Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations.
Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation.
Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users. 🎯 Requirements
2+ years of production support experience preferably within the Banking or Financial Service industry.
Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. **Previous experience on supporting FIX protocol and APIs is must.**
Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.
Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.
Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner.
Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.
Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines.
Self-starter and able to quickly pickup new concepts, business areas and technologies.
Open to shift work and weekend support. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Application Engineer – Advanced Automation 🕒 5 days ago Switzerland Global Enterprise 51 - 200 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Technical Application Engineer supporting Advanced Automation solutions for GE Vernova. Involving customer engagement, technical solution presentation, and project transition to engineering teams. 🏢🏡 Markham – Hybrid 💵 $105.3k - $155.3k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Application Engineer Cyber Security Bilingual SOLIDWORKS Application Engineer 🕒 March 24 GoEngineer 501 - 1000 🤝 B2B 🔧 Hardware Website LinkedIn All Job Openings Applications Engineer assisting clients with SOLIDWORKS solutions in a hybrid role at GoEngineer. Collaborating, mentoring, and delivering technical support and content creation. 🏢🏡 Toronto – Hybrid 💵 $55k - $60k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Application Engineer 🗣️🇫🇷 French Required Bilingual SOLIDWORKS Application Engineer 🕒 March 24 GoEngineer 501 - 1000 🤝 B2B 🔧 Hardware Website LinkedIn All Job Openings Applications Engineer at GoEngineer tasked with supporting clients using SOLIDWORKS. Conducting technical presentations and training to enhance client satisfaction in engineering solutions. 🏢🏡 Toronto – Hybrid 💵 $55k - $60k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Application Engineer 🗣️🇫🇷 French Required Application Engineer – Application Engineer 🕒 March 12 Xylem 10,000+ employees ⚡ Energy ☁️ SaaS Website LinkedIn All Job Openings Application Engineer providing technical support for municipal and industrial water solutions at Xylem. Collaborating with sales and engineering teams to deliver effective water and wastewater solutions. 🏢🏡 Montreal – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Application Engineer 🗣️🇫🇷 French Required Application Engineer 🕒 March 12 Xylem 10,000+ employees ⚡ Energy ☁️ SaaS Website LinkedIn All Job Openings Application Engineer providing technical sales support in the water solutions industry. Collaborating with engineers and contractors to deliver effective water and wastewater solutions across projects. 🏢🏡 Saskatoon – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Application Engineer View More Application Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

UNIX commandsSQLBash scriptingPython scriptingFIX protocolAPIsLinux systemsJava systemsCloud technologyDevOps utilities

Soft Skills

incident handlingtroubleshootingcommunicationstakeholder managementattention to detailresult drivenself-starterability to work under pressuretime managementprocess optimization

Certifications

ITIL certification