Crypto.com

Commercial Analyst, VIP

Crypto.com

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $85,000 - $145,000 per year

Tech Stack

About the role

  • Own end-to-end commercial and revenue analytics for the VIP consumer segment, including trading activity, volumes, revenue contribution, engagement trends, and client lifecycle analysis (activation, growth, churn risk, reactivation).
  • Identify and quantify revenue expansion opportunities across regions, product lines (Spot, Derivatives, Earn, new launches), and client cohorts (AUM tiers, behavior, tenure, activity patterns).
  • Act as a sales enablement partner to the relationship management team, translating data into actionable insights that improve client conversations and commercial outcomes.
  • Convert analysis into client-level talking points, cross-sell and upsell opportunities, targeted outreach lists, and performance narratives for relationship managers.
  • Support relationship managers with pre-campaign, in-campaign, and post-campaign analysis to assess impact and optimize execution.
  • Proactively surface commercial opportunities within the VIP client base, including underserved products, dormant or declining activity, and regional or cohort-specific growth pockets.
  • Partner with VIP Leadership, Strategy and Product to design and evaluate targeted incentives and cohort-specific campaigns, assessing effectiveness and ROI.
  • Build and maintain performance analytics covering VIP portfolio health, relationship manager effectiveness and coverage, and client engagement and responsiveness.
  • Deeply understand team workflows, operating models, and tools to identify data gaps and proactively build reporting that enables better decision-making.
  • Contribute to strategic initiatives such as VIP segmentation evolution, coverage model optimisation, and go-to-market strategies for VIP clients.

Requirements

  • 5+ years of experience in Business Analytics, Commercial Analytics, Sales Analytics, or Strategy roles
  • Proven experience partnering with revenue-driving or sales-adjacent teams
  • Strong SQL and data manipulation skills
  • Experience working with large transactional datasets (e.g., trading, payments, financial flows)
  • Ability to move beyond dashboards to deliver insight-driven, actionable analysis
  • Strong commercial acumen, including understanding of client behavior, incentives, revenue levers, and unit economics
  • Excellent communication skills with the ability to translate complex analysis into clear, compelling, action-oriented narratives
  • Comfortable working with senior stakeholders and client-facing teams in ambiguous, fast-paced environments
Benefits
  • Competitive salary
  • Attractive annual leave entitlement including: birthday, work anniversary
  • 401(k) plan with employer match
  • Eligible for company-sponsored group health, dental, vision, and life/disability insurance
  • Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
  • Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLdata manipulationcommercial analyticsbusiness analyticssales analyticsstrategydata analysisperformance analyticsclient lifecycle analysisrevenue expansion
Soft Skills
communication skillscommercial acumenactionable insightsclient engagementrelationship managementstrategic thinkingproblem-solvingcollaborationadaptabilitynarrative development