VIP Relationship Manager
Crypto.com
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $110,000 per year
Job Level
Mid-LevelSenior
About the role
- Own the end-to-end relationship for a dedicated book of high-value clients, acting as their internal champion and primary point of contact
- Move beyond reactive support. Stay ahead of client needs, providing rapid, high-context responses that reflect a deep understanding of their goals
- Deliver more than just platform tips. Provide personalized insights and market updates that help clients navigate the ecosystem and deepen their loyalty to the brand
- Proactively monitor AUM and platform usage to mitigate retention risks and uncover untapped growth potential
- Act as the face of the brand at exclusive VIP events and activations. You will leverage these hospitality opportunities to strengthen existing bonds and convert high-potential prospects into long-term clients
- Build deep-rooted trust that naturally leads to referrals and network growth, helping to solidify our position as the market leader
- Report and synthesize client feedback, working closely with Strategy, Product, Marketing and Risk to ensure our VIP offering remains the best in the industry
Requirements
- 4+ years of experience in client-facing roles - specifically within Relationship Management, Sales or Customer Success - with a proven track record of success within Crypto, Fintech, or the gaming/predictions industry.
- You are naturally curious; you want to know what really drives your clients, allowing you to align the Crypto.com ecosystem with their long-term goals
- You are driven by results and the challenge of scaling a book of business. You find energy in the fast-paced nature of the crypto markets and are motivated by the challenge of converting complex client needs into successful, long-term partnerships
- You don’t wait for direction; you seek out opportunity. You stay ahead of market trends to provide valuable insights that drive engagement and portfolio growth,
- You understand how to use hospitality and events as a platform for meaningful connection and business development
- You are comfortable navigating ambiguity and can pivot quickly as this fast-paced industry evolves
Benefits
- Competitive salary
- Attractive annual leave entitlement including: birthday, work anniversary
- 401(k) plan with employer match
- Eligible for company-sponsored group health, dental, vision, and life/disability insurance
- Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
- Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
client relationship managementproactive communicationtrust buildingresults-drivencuriosityadaptabilitybusiness developmentinsight generationnetwork growthevent management