About the role
- Monitoring of exceptions of live shipments through Cryoport’s web portal and e-mail notifications
- Escalating exceptions internally to Logistics Managers
- Answering and routing client and carrier communications internally
- External communications to carriers and clients throughout shipment
- Following up with written and verbal communication
- Managing inbound calls and redirecting to appropriate parties
- Approving and creating orders in the portal. Booking shipments with couriers.
- General Regular interaction with internal departments such as Operations, Accounting, Management, Sales, etc.
- Administrative tasks such as data entry required, but not limited to
- A readiness to assume other duties as assigned
- A willingness to work after hours and/or weekend shifts if needed
Requirements
- High school diploma or GED required
- Must be proficient in Microsoft Office, including Outlook
- 2+ years of General Logistics management & Customer Service preferred
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrylogistics managementorder creationshipment booking
Soft skills
communicationclient relationsproblem-solvingescalation managementteam collaboration
Certifications
high school diplomaGED