Operations Assistant

Cruzeiro do Sul Educacional S/A

Customer Support role at Cruzeiro do Sul Educacional assisting students with inquiries and documentation. Working on operational and administrative tasks in a hybrid model.

Posted 7/6/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide in-person, telephone, email, or online system support, offering clarification on enrollments, re-enrollments, student financing, school transportation passes, academic email, document issuance, payments, deadlines, and regulations.
Support the operational and administrative activities of the Student Service Center, ensuring the smooth operation of internal processes, efficient service delivery, and student satisfaction, as well as proposing continuous process improvements.
Handle protocol-related requests for the Student Services Area, such as CAF and document verification, when requested by supervision.
Maintain and organize physical and digital files related to students' academic records.

Requirements

What you’ll need

High school diploma or equivalent.
Basic Excel skills.
Customer service experience – a plus.

Benefits

Comp & perks

Health insurance.
Dental insurance.
Meal voucher (R$33 per day).
Transportation allowance.
Pharmacy discount program.
Total Pass.
Life insurance.
Birthday day off – can be taken on any day during the month with manager approval.
Tuition scholarship – Undergraduate or postgraduate after 3 months (extendable to spouse or children). Not applicable to Medicine, Culinary Arts, or Dentistry.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Basic Excel Skills

Soft Skills

Customer Service

Certifications

High School Diploma or Equivalent