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C
Operations Assistant
Cruzeiro do Sul Educacional S/ACustomer Support role at Cruzeiro do Sul Educacional assisting students with inquiries and documentation. Working on operational and administrative tasks in a hybrid model.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while providing support for student services, including enrollment processes, document management, and operational efficiency. Proficient in maintaining organized academic records and implementing process improvements to enhance service delivery.
Highest-signal resume keywords
Customer Service ExperienceBasic Excel SkillsDocument ManagementProcess ImprovementStudent Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Excel Skills
Soft Skills
Customer Service
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Student ServicesEnrollmentDocument IssuanceStudent FinancingSchool Transportation PassesAcademic RecordsOperational ActivitiesService DeliveryProcess ImprovementsProtocol-Related Requests
About the role
Key responsibilities & impact- Provide in-person, telephone, email, or online system support, offering clarification on enrollments, re-enrollments, student financing, school transportation passes, academic email, document issuance, payments, deadlines, and regulations.
- Support the operational and administrative activities of the Student Service Center, ensuring the smooth operation of internal processes, efficient service delivery, and student satisfaction, as well as proposing continuous process improvements.
- Handle protocol-related requests for the Student Services Area, such as CAF and document verification, when requested by supervision.
- Maintain and organize physical and digital files related to students' academic records.
Requirements
What you’ll need- High school diploma or equivalent.
- Basic Excel skills.
- Customer service experience – a plus.
Benefits
Comp & perks- Health insurance.
- Dental insurance.
- Meal voucher (R$33 per day).
- Transportation allowance.
- Pharmacy discount program.
- Total Pass.
- Life insurance.
- Birthday day off – can be taken on any day during the month with manager approval.
- Tuition scholarship – Undergraduate or postgraduate after 3 months (extendable to spouse or children). Not applicable to Medicine, Culinary Arts, or Dentistry.