Customer Success Manager

• Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements.
• Work on case studies to highlight customer successes.
• Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals.
• Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.
• Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
• Coordinate with the product and engineering teams to define customer journeys, challenges, and opportunities.
• Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
• Deliver training sessions and workshops to customers on the use and benefits of our products and services.
• Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.

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