Communications Manager – Process

Crunch Fitness

Manager of Communications and Process responsible for internal communication and SOPs at FGC. Collaborating across teams to ensure clarity and consistency in company messaging and documentation.

Posted 7/25/2026full-timeJacksonville • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in internal communications and process documentation, with a strong focus on developing and maintaining standard operating procedures and knowledge bases. Proficient in adapting communication styles for diverse audiences while ensuring brand consistency and engagement.

Highest-signal resume keywords

Internal CommunicationsProcess DocumentationStandard Operating Procedures (SOPs)Project ManagementWritten Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DocumentationStandard Operating Procedures (SOPs)Content ManagementCommunication Cadence DevelopmentEmployee Engagement Strategies

Soft Skills

Organizational SkillsAdaptabilityCollaborationAttention to Detail

Tools & Technologies

SharePointCanvaMicrosoft Office

Industry Keywords

Corporate CommunicationsBrand VoiceKnowledge Base ManagementAudience EngagementGovernance Process

About the role

Key responsibilities & impact

Establish and maintain company-wide communication cadences (i.e. weekly updates, company announcements)
Draft, edit, and distribute organization-wide announcements, ensuring clarity, consistency, and appropriate tone for audience and context
Serve as the primary owner/gatekeeper of internal communication channels (i.e. intranet, Teams announcements, email)
Monitor effectiveness of communications (engagement, feedback) and adjust cadence/format as needed
Lead the development, review, and refinement of standard operating procedures across departments
Partner with subject matter experts across the organization to capture, document, and standardize processes
Establish a consistent format/template for SOPs and process documentation company-wide
Own a regular review cycle to keep documentation current as processes evolve
Maintain and enforce brand voice, tone, and visual identity guidelines across all internal communications and documentation
Review materials produced by other teams for brand and voice consistency before distribution
Develop templates (announcements, SOPs, newsletters, presentations, etc.) that reinforce a cohesive look and feel
Partner with Training & Development to build and maintain a centralized knowledge base and accompanying training
Organize, categorize, and maintain content so information is easy to find and stays current
Establish a governance process for who can update/contribute to the knowledge base and how content is vetted
Use internal communication channels to drive employee engagement and recognition (i.e. spotlight programs, milestone recognition, culture campaigns)
Partner with leadership and HR to amplify recognition moments and culture-building initiatives through communications
Gather feedback on communication effectiveness and engagement impact, and iterate accordingly

Requirements

What you’ll need

1-3 years of experience in internal communications, corporate communications, process documentation, or a related field
Bachelor’s Degree in Communications, Business, or related field preferred; equivalent combination of education and experience will be considered
Excellent written communication skills with demonstrated ability to adapt tone/voice for different audiences
Experience developing or maintaining SOPs, process documentation, or knowledge base content
Strong project management and organizational skills; able to manage multiple communication/documentation projects simultaneously
Proficiency with SharePoint, Canva, Microsoft Office

Benefits

Comp & perks

Health insurance
Paid time off
Wellness resources