Customer Service Representative

Crump Roofing

Customer Service Representative managing AXA Advisor inquiries about in-force policies. Developing relationships while ensuring accurate and prompt service in a remote capacity.

Posted 7/28/2026full-timeRemote • Florida, North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and effective communication skills while maintaining accuracy and attention to detail in processing insurance inquiries and requests. Capable of managing workload efficiently and fostering positive relationships with stakeholders.

Highest-signal resume keywords

Insurance Industry ExperienceVerbal Communication SkillsWritten Communication SkillsOrganizational SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

PC Keyboarding SkillsDocument InterpretationPolicy ProcessingData EntryAnalytical Skills

Soft Skills

Attention to DetailSense of UrgencyRelationship Management

Tools & Technologies

Windows-Based Applications

Certifications & Qualifications

High School Diploma

Industry Keywords

In-Force PoliciesCarrier RepresentativesAXA AdvisorsDepartment StandardsTransaction Handling

About the role

Key responsibilities & impact

Proactive response to AXA Advisor inquiries for in-force policies
Ensuring optimal, prompt and accurate service is delivered
Maintain ongoing positive working relationships with carrier representatives
Process incoming requests for in-force policies and communicate updates to AXA Advisors
Handle most calls and transactions independently
Following established department standards and processes

Requirements

What you’ll need

High School diploma
One year of experience, preferably in insurance industry
Efficient PC keyboarding skills in Windows-based applications
Ability to read and interpret documents such as carrier forms, agent information, and procedure manuals
Organizational and analytical skills
Strong, positive verbal and written communication skills
Must possess strong problem-solving skills and be able to solve problems with little or no assistance
Must be detail-oriented and strive for accuracy
Must have a sense of urgency and be able to prioritize workload efficiently

Benefits

Comp & perks

PTO
medical
dental
vision
retirement savings
disability insurance
life insurance