Senior Customer Service Representative
Crump Roofing
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania, Utah • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Proactive response to AXA Advisors inquiries for in-force policies regarding status and activity
- Ensuring optimal, prompt and accurate response and service is delivered to AXA Advisors at all times
- Process incoming requests for in-force policies along with complex inquiries and proactively communicate status updates to AXA Advisors, with minimal direction and/or guidance
- Maintain current and working knowledge of multiple carrier in-force guidelines
- Following instructions independently, create professional and comprehensive correspondence/memos to carriers and agents
- Effectively manage multiple priorities with differing demands and critically analyze all situations and solve problems
- Acting as a liaison between the advisors and carriers, using expertise to build strong health relationships with customers
- Support the necessity of changes in the work environment and help guide morale in a positive direction among peers
- Display role model qualities such as: positive professional attitude toward internal and external customers at all times
- Support team structure, dependability for being at work and available to help the team, set the bar for high standards of accountability and accuracy
- Ability to cope in a fast-paced job environment
Requirements
- Five years of experience directly related to customer service
- Strong organizational and analytical skills
- Ability to multitask and prioritize workflow as changes occur throughout the day
- Strong communications skills, both verbal and non-verbal
- Must possess strong problem-solving skills and be able to solve problems with little or no assistance
- Must be able to interpret a variety of detailed instructions furnished in written, verbal, diagram or schedule form
- Detail-oriented and strives for accuracy
- Individual must demonstrate strong role model skills
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
- Ability to travel, occasionally overnight
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem-solvingorganizational skillsanalytical skillsmultitaskingworkflow prioritizationdetail-orientedcommunication skillsMicrosoft Office
Soft skills
proactive responseindependent instruction followingrelationship buildingpositive professional attitudedependabilityaccountabilityaccuracyrole model qualitiesmorale guidancefast-paced environment coping