Crumdale Specialty

Account Manager – PBM Division

Crumdale Specialty

full-time

Posted on:

Location Type: Remote

Location: Pennsylvania • United States

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Tech Stack

Citrix

About the role

  • Handle day-to-day relationships with clients
  • Troubleshoot and respond to different types of requests
  • Work with multiple partners to find client solutions
  • Handle communications, project management, reporting, analyzing trends, solving member issues
  • Address emergent needs for clients

Requirements

  • Client customer service experience with ability to build trust and establish meaningful relationships
  • Ability to work with cross-functional teams
  • Individual should possess strong project management skills
  • Must be able to handle multiple tasks and work in a fast-paced environment
  • High level of accuracy and attention to detail and ability to manage to strict deadlines
  • Self-starter who can thrive in a high-growth, entrepreneurial startup environment
  • Deep-rooted knowledge of the PBM industry and current industry trends
  • Knowledge of PBM contracts, pricing, clinical/financial programs and trend management
  • Strong verbal and written communication skills including presentation skills within a client relationship management setting with internal and external parties
  • Fundamental knowledge of pharmacy, market trends and competitive landscape, with an ability to assess and consider these factors when developing solutions
  • Solid understanding of health and welfare benefits claims processing and claims payment administration
  • Exceptional interpersonal and communication skills, comfortable and poised in any setting from small face-to-face meetings to large conference-like presentations
  • Effectively build trust and establish meaningful relationships within clients, vendors and internal departments
  • Solid financial acumen, with an understanding of marketplace economics
  • Collaborate with C-suite & internal and external partners (e.g. brokers, TPAs, Employers, PBMs, partners and Crumdale)
  • Independent critical thinker with strong analytical, reasoning and problem-solving skills
  • Ability to work independently and in a collaborative group setting
  • Solid organizational skills and must be able to adhere to strict deadlines
  • Must be able to demonstrate integrity and a commitment to values
  • Proficient with MS Office suite
  • Working knowledge of Salesforce, Microsoft Teams, OneDrive and Citrix SharePoint
Benefits
  • Medical
  • Telemedicine
  • Dental
  • Vision
  • Life, AD&D, Disability
  • 401(k)
  • Flexible Time-off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementclient customer serviceanalytical skillsproblem-solving skillsfinancial acumenclaims processingclaims payment administrationknowledge of PBM contractsknowledge of clinical programsknowledge of trend management
Soft Skills
interpersonal skillscommunication skillsorganizational skillsability to build trustability to work independentlyability to work in a collaborative group settingattention to detailself-startercritical thinkingability to manage multiple tasks