Associate Business Analyst
Crum & Forster
full-time
Posted on:
Location Type: Hybrid
Location: Morristown • New Jersey • United States
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Salary
💰 $59,000 - $94,000 per year
About the role
- Serve as the first point of contact for user-reported issues, questions, and requests related to production systems.
- Troubleshoot, investigate, and resolve production issues, escalating as needed.
- Monitor system health and performance, proactively identifying and addressing potential problems.
- Assist in coordinating small-scale projects and process enhancements.
- Create and maintain process documentation, including step-by-step guides and workflow diagrams.
Requirements
- Bachelor’s degree required.
- 1-2+ year of experience or relevant internship experience
- Strong interest in production support, technology operations, and project coordination.
- Exceptional analytical, problem-solving, and organizational skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Strong communication skills, both written and verbal, with the ability to interact with technical and non-technical audiences.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio, Teams).
- Experience with Confluence and Jira is a plus.
- Experience supporting insurance operations (Auto, General Liability, Excess/Umbrella) is preferred but not required.
Benefits
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision.
- Career development support including tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
production supporttroubleshootingsystem monitoringprocess documentationproject coordinationanalytical skillsproblem-solving skillsorganizational skills
Soft Skills
communication skillsability to manage multiple tasksability to work in a fast-paced environment
Certifications
Bachelor’s degree