Customer Care Specialist
Crum & Forster
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $31,100 - $58,500 per year
Job Level
Junior
Tech Stack
Go
About the role
- Answer inbound calls from travelers and travel advisors regarding travel insurance coverage, website troubleshooting, purchase inquiries and agent support
- Create cases in Salesforce to address customer needs (documentation or policy changes)
- Act as a liaison with agency partners that have dedicated TII support email addresses
- Participate in weekly coaching sessions and meetings on MS Teams (one-on-ones, team meetings, training, town halls)
- Serve as backup for other Customer Care functions including call taking, supporting chats, group desk administrative functions and manifest processing
- Perform other related duties as needed
Requirements
- A High School Diploma or GED is required
- 1 year of experience in a customer service or retail role is required, call center experience preferred
- Proficiency with MS Office applications (MS Word, Outlook and Teams) is required
- A Personal Lines or Property & Casualty License is required for this role (classroom training provided)
- Dependable internet connection with a dedicated private workspace
- Experience in the Travel Insurance industry is preferred