Customer Care Specialist
Crum & Forster
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut • 🇺🇸 United States
Visit company websiteSalary
💰 $31,100 - $58,500 per year
Job Level
Junior
About the role
- Answer inbound calls
- Provide accurate, clear and timely responses to a variety of traveler and travel advisor calls that will include, but not be limited to travel insurance coverage questions, website troubleshooting, purchase inquires and agent support requests
- Create cases in Salesforce to address customer needs (such as documentation or policy changes)
- Act as a liaison with agency partners that have dedicated TII support email addresses
- Participate in weekly coaching sessions
- Participate in a variety of meetings on camera in MS Teams: including, Manager/Employee one-on-one meetings, Team meetings, Training and Town Halls
- Serve as backup for other Customer Care functions including Customer Care/Group call taking, supporting Customer Care Chats, Group desk administrative functions as well as Diamond Tour manifest processing
- Perform other related duties as needed
Requirements
- A High School Diploma or GED is required
- 1 year of experience in a customer service or retail role is required, call center experience preferred.
- Proficiency with MS Office applications is required. Includes MS Word, Outlook and Teams.
- A Personal Lines or Property & Casualty License is required for this role which requires passing an exam and must be obtained within 90 days of employment.
- Classroom training is provided.
- Experience in the Travel Insurance industry is preferred.
- Dependable internet connection with a dedicated private workspace.
Benefits
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing
- A core C&F tenant is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path
- A dynamic, ambitious, fun and exciting work environment
- We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experiencetravel insurance knowledgecase managementdocumentation processingpolicy changesadministrative functionsmanifest processing
Soft skills
communicationdependabilityteam collaborationproblem-solvingadaptability
Certifications
High School DiplomaGEDPersonal Lines LicenseProperty & Casualty License