Manager

• Manage day to day emails and calls from franchisees on both the Signature Travel Network and Travel Insurance programs
• Build a relationship with Allianz team to assist with policy modifications, contract details, new policy launches, rate sheets, escalations, and any other travel insurance related components
• Work closely with Chief Strategy Officer on contract negotiations and modifications
• Analyze competitive supplier products to ensure our travel insurance products remain competitive with the market
• Assist franchisees with American Express tracking numbers and card verification for FHR and CPP benefits.
• Work closely with the Signature Travel Network team to provide support for our franchisees and escalate any issues.
• Update CP Genie as needed with content for Signature Benefits including Private Car and Guide, Signature Hotel Benefits, promotions, and group amenities.
• Create training calendar with Sr. Director of Operations to include Signature Travel Benefits, leveraging partner benefits and navigating CP Maxx to fulfill benefits
• Manage monthly training calendar with Allianz
• Identify opportunities to increase our Allianz sales and conversions
• Update CP Genie with Allianz enhancements, price changes, etc.
• Terminate access to Signature as needed.
• Assist with creating/updating Allianz presentations for Star U
• Present Travel Insurance products at Star U
• Work closely with training team to enhance the Travel Insurance Specialist Program
• Oversee the Vecto Technologies Program for the Rep Network and eligible agencies
• Provide access to Rezsaver or assistance for the Rep Network with Amex Benefits
• Create Insurance section for H.O. News
• Update class training manual as needed
• Back up Travel Service Manager as needed

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