Cruise Planners Travel Agency

Accountant

• Prepare and/or review complex balance sheet reconciliations and month-end journal entries, including roll forwards using advanced Excel functions.
• Support the month-end close process and prepare timely, accurate financial statements.
• Leverage AI tools to support and streamline month-end close processes, including running AI-assisted projects and critically reviewing AI-generated work for accuracy.
• Train and mentor staff accountants and review their work for accuracy and completeness.
• Maintain the general ledger for three other related party entities.
• Prepare supporting documentation for external auditors in a timely and accurate manner during the annual audit process.
• Serve as backup for the Accounts Receivable and Accounts Payable functions.
• Ad hoc reporting and analysis.
• Identify opportunities to improve current accounting processes.

Senior Accountant

Compliance

• Manage digital marketing campaigns across multiple platforms
• Analyze campaign performance and optimize for better results
• Create and execute marketing strategies for global markets
• Collaborate with international team members across different time zones

Compliance Specialist

Customer Support

• Oversee daily operations of the Customer Service department, also known as the Care Team.
• Provide ongoing coaching and support to Care Team members through regular monitoring and bi-weekly one-on one sessions.
• Ensure team members take full responsibility of customer issues and collaborate with other departments to drive timely resolutions.
• Conduct regular team meetings to share best practices, call-handling techniques, vendor promotions, project updates, and tool rollouts.
• Monitor chat volume, response times, and Freshdesk metrics (calls, tickets) to ensure service level agreements (SLAs) are consistently met.
• Collaborate with Care Team Leaders to manage timesheets, shift coverage, and attendance.
• Assist the Care Team Training & Development Specialist with onboarding and training of new Care Team members.

Senior Accountant

Compliance Specialist

Travel Customer Support Manager