Cruise Planners Travel Agency

Business Development Rep

• Coach respective franchise owners (advisors) on new tools and strategies while focusing on engagement and revenue growth and opportunities.
• Conduct ongoing business reviews, communicate sales trends, new business initiatives, promotional offers, and other information that will assist in growing the business.
• Provide ongoing webinar series aimed at training advisors on proprietary tools and programs available to help build their business.
• Assist with updating training documents and internal website material to ensure the accuracy of the content.
• Based on franchise business needs, recommend a marketing plan that will help their business grow and align with Cruise Planners Home Office goals and strategies.
• Discuss marketing opportunities available.
• Ongoing assessment of assigned Region by analyzing existing dashboards, various reports, sales numbers, vendors mix and other.
• Work closely with marketing team and utilize existing proprietary tools to ensure franchisee is aware of upcoming marketing opportunities including direct mail pieces, vendor tool kits and exclusive offers.
• Assist advisors in developing group business or building upon the advisor’s client data base to generate or increase revenue opportunities.
• Manage Regional FB Pages and keep franchise owners engaged and informed of supplier updates, best practices, new promotions, etc.
• Answer incoming calls and email inquiries, providing assistance as needed.

Business Development Coach

Customer Support

• Answer incoming calls and ticket inquiries sent to Care Team
• Explain and answer questions regarding new business initiatives, promotional offers, Group Advantage Pricing and other information that will assist in helping agents grow their business
• Assist agents with vendor specific questions, marketing plans, Full Sails, CP Pod and magazine orders
• Support our agents with technical issues and respond as quickly as possible
• Troubleshoot escalated inquiries to help resolve tickets
• Provide proprietary and general software support
• Provide support and technical assistance on third party products
• Relay an estimated time frame to agent for resolution
• Enter notes in Call Tracker so all Care Team members are always aware of status
• Recognize common technical and support issues and collaborate with Care Team Manager on how these issues can be resolved
• Communicate with third party vendors as needed to resolve issues such as eConnect pricing, itineraries, client reservations, etc.
• Suggest or create how to guides or video tutorials that can be used to help guide agents or as content for CP Genie
• Attend Bootcamp, Star U, or other offsite events as needed
• Other related duties as needed

Travel Customer Support Representative

Full-stack Engineer

• Designs/codes applications following specifications using the appropriate tools
• Maintains and modifies existing applications on their own as well as under direction from senior team members
• Performs maintenance programming for existing codebase
• Performs custom programming as directed
• Assumes responsibility for ongoing development of assigned tasks
• Works with project lead and quality assurance through completion of tasks

Software Developer – Web Applications

Marketing

• Independently field marketing questions and requests in the marketing@cruiseplanners.com inbox and respond promptly.
• Review advisor ad grant submissions for brand compliance and eligibility and process their reimbursements.
• Write and prepare Marketing Monday email to advisors with weekly marketing initiatives.
• Prepare weekly presentation for CP Live broadcast, including marketing announcements.
• Coordinate all collateral, promo items, convention and advertising deliverables for team needs.
• Act as primary point of contact for Ansira partner agency and manage allocation of agent marketing funds.
• Manage marketing job trafficking, including scheduling of project tasks and milestones.

Marketing Coordinator

Software Engineer

• Designs and builds advanced applications for the iOS platform using Swift and SwiftUI, ensuring robust, responsive, and user-friendly designs.
• Implements and maintains scalable app architecture using MVI or MVVM patterns with clean architecture principles.
• Writes comprehensive unit tests using XCTest and UI tests using XCUITest, maintaining high code coverage standards.
• Implements secure authentication flows, token management, biometric authentication (Face ID/Touch ID), and data encryption for enterprise applications.
• Implements offline-first data strategies with SwiftData/Core Data and synchronization logic for unreliable network conditions.
• Instruments app with analytics events to track user behavior, feature adoption, and conversion funnels.
• Monitors and resolves memory leaks and performance issues using Instruments, MetricKit, and Xcode Organizer.
• Works closely with project teams, designers, Android developers, and backend teams to define, design, and deploy new features and functionality.
• Participates in code reviews, providing constructive feedback and enforcing coding standards.
• Collaborates with QA to troubleshoot and debug iOS applications, approaching issues from both a developer's and end-user's perspective.
• Contributes to technical documentation, architecture decision records (ADRs), and coding standards.
• Maintains and modifies existing applications independently as well as under direction from senior staff members.

iOS Developer

Data Engineer

• Collect, clean, and preprocess data from various sources, including databases and external data repositories
• Write and optimize SQL queries to extract relevant data from MySQL databases
• Create data visualizations, reports, and dashboards using Power BI to communicate insights effectively
• Continuously monitor data quality and ensure compliance with data privacy regulations
• Stay updated on industry trends and emerging technologies in data analysis and visualization
• Coordinating with other team members to reach project milestones and deadlines
• Auditing database regularly to maintain quality
• Creating systems to keep data secure
• Work closely with Business Intelligence to provide data for analysis

Artificial Intelligence

• Manage the execution of the company’s AI roadmap in alignment with strategic business goals.
• Oversee AI infrastructure operations, including deployment, scaling, and optimization within AWS environments.
• Supervise and mentor AI engineers, data scientists, and developers to ensure project success.
• Ensure reliable integration between AI systems, the central MySQL database, and enterprise software applications.
• Collaborate with cross-functional teams to identify opportunities for AI implementation and efficiency improvement.
• Assist in evaluating and implementing appropriate machine learning frameworks, libraries, and cloud-based tools.
• Maintain best practices for AI model lifecycle management, including data preparation, training, validation, and deployment.
• Support compliance with data privacy, security, and governance standards for all AI initiatives.
• Track and report on project progress, performance metrics, and deliverables.

Senior Manager, Artificial Intelligence

Social Media Manager

• Co-manage and schedule daily content across multiple social media channels for the Cruise Planners Travel Advisor network and corporate accounts.
• Maintain a strategic, rolling content calendar for the CPsocial program and Corporate social media channels, producing engaging content that promotes the value of a travel advisor.
• Research and monitor industry trends, platform updates, and audience preferences to create timely and relevant content.
• Optimize content for SEO and understand platform algorithms to maximize reach and engagement.
• Develop content optimized for social media that amplifies the Cruise Planners brand and messaging, inspiring consumers to act.
• Collaborate and assist the Marketing team with content for travel partner-sponsored initiatives and other marketing materials.
• Knowledge of Facebook Ads to create effective ad campaigns, monitor and track results.
• Create and present digital marketing updates and provide continuous education to Home Office Team and Franchisees (includes video updates, live webinars, in-person training, and more).
• Identify appropriate social media channels for specific business needs and tailor campaigns to the target audience.
• Conduct research and interviews to learn more about current trends and then contextualizing findings.
• Analyze results and adjust posts to optimize engagement.
• Serve as a sales advocate for the CPSocial program to build subscribers in the Pro and Elite levels.

Social Media Strategist

Sales

• Be the first point of contact for franchise candidates, managing initial outreach, pre-qualification, and other inquiries.
• Qualifies leads to assess their financial capabilities, motivation, background, and alignment with the company's franchisee profile.
• Assists with calendar management, including setting up introductory calls for franchise prospects.
• Maintains accurate records of all interactions and qualifying details in the franchise CRM platform.
• Assists in preparing sales reports and analyzing data to identify trends and opportunities for improvement.
• Works closely with the franchise development team to ensure a continuous flow of qualified leads.
• Coordinates logistics for franchise development events such as Taste of Green and trade shows.
• Provides ongoing administrative support across the franchise sales lifecycle and team needs.