• Manage user identities, groups, and access controls in the Azure AD environment.
• Implement and manage security measures, including multi-factor authentication, conditional access policies, and identity protection.
• Manage synchronization between Azure AD and on-premises Active Directory.
• Manage application access and integration with Azure AD.
• Identify and resolve issues related to Azure AD and Active Directory services.

Requirements

Proven experience in a helpdesk or customer support role.
Strong knowledge of Microsoft Azure AD and Active Directory services.
Excellent problem-solving skills and ability to handle technical issues.
Strong communication skills and ability to work in a team environment.
Relevant Microsoft certifications are a plus.

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Hard Skills

Azure AD
Active Directory
multi-factor authentication
conditional access policies
identity protection
synchronization
application access management
issue resolution

Soft Skills

problem-solving
communication
teamwork

Certifications & Qualifications

Microsoft certifications

Helpdesk Support, Azure, Active Directory

Customer Support – Help Desk

Senior IT Infrastructure Analyst – Cloud

Enterprise Architecture – Design Authority Estratégico

IT Manager – CCS Cloud