Customer Engagement Manager
Crowe
full-time
Posted on:
Location Type: Office
Location: Noida • India
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About the role
- Lead and/or support full lifecycle implementations of Microsoft Dynamics 365 CE
- Work with clients to understand customer journey / customer engagement process flows
- Define functional specifications, design business process maps
- Provide guidance on Dynamics CE features
- Collaborate with technical teams to ensure high quality solutions
- Lead training, change management, user acceptance testing
Requirements
- Proven experience implementing Microsoft Dynamics 365 Customer Engagement (CRM) solutions
- Strong understanding of customer lifecycle / customer engagement processes
- Solid hands-on skills in configuring Dynamics CE
- Excellent ability to engage with stakeholders across levels
- Strong communication skills
- Experience with Power Platform tools is a plus.
Benefits
- Comprehensive benefits package
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft Dynamics 365 CEcustomer engagementbusiness process mappingfunctional specificationsconfiguration of Dynamics CEuser acceptance testingchange managementPower Platform
Soft Skills
stakeholder engagementcommunication