Cybersecurity Lead
PetLab Co.
AWSCloudCyber Security
Security Advisor I, Falcon Complete
CrowdStrike
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudCyber SecurityLinux
About the role
- Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
- Provide Falcon Complete customers with recommendations that align to improved security.
- Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
- Contact customers directly upon identification of misalignment with Falcon Complete standards.
- Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
- Develop and provide customers with service reports and stats as requested.
- Partner with internal teams to ensure customer satisfaction.
- Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.
Requirements
- Customer empathy and ability to guide customers towards desired outcome.
- Excellent customer-facing communication skills including verbal and written.
- Partner with CrowdStrike teams to troubleshoot and resolve customer issues.
- Adept in Windows, Linux, and MAC operating systems.
- Experience or demonstrated knowledge of threat detection and incident response.
- Bachelor's degree in Technology and/or Cybersecurity or relevant experience.
- Bonus Points: Incident Management and CSIRT operation, Change Management, Malicious Code: Detection and Response, Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).
- Intrusion Detection and Response.
- Experience working with complex, sophisticated clients.
- Strong analytical capabilities and a desire to learn new things.
- Able to work across multiple teams to resolve customer issues and requests.
- Demonstrated experience as a security advisor or consultant.
- Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck a plus.
Benefits
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
WindowsLinuxMAC operating systemsthreat detectionincident responseIntrusion DetectionMalicious Code DetectionAudit ControlsLogging ControlsMonitoring Controls
Soft skills
customer empathycustomer-facing communicationanalytical capabilitiesability to guide customerspartnering with teamstroubleshootingresolving customer issuesdesire to learnworking across teamsdemonstrated experience as a security advisor
Certifications
Bachelor's degree in TechnologyBachelor's degree in Cybersecurity
