Calibration Engineer
Alten México
Provisioning Engineer
CrowdStrike
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service
- Provision new and existing customer features and ensure timely delivery
- Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
- Perform audits of customer subscriptions and features to ensure accuracy
- Assist with internal security and access control audits
- Create process and troubleshooting documentation for the internal teams to reference
- Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers
- Provide provisioning-specific product knowledge to the greater technical support team through trainings, Q&A, and documentation
- Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer provisioning issues
- Participate in technical communications within the team to share best practices and learn about new technologies and complementary security applications
Requirements
- 2+ years of customer support, technical support, system administration or related customer facing role
- Professional fluency with the English language
- Familiarity with different scripting languages
- Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment
- Ability to learn new technologies quickly
- Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person)
- Ability to work independently with little direct supervision and as a part of a team
- Outstanding analytical and organizational abilities
- Ability to remain calm, composed and articulate when dealing with tough customer situations
- Ability to manage tight deadlines and variable workload while maintaining an acute attention to detail
Benefits
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
scripting languagessystem administrationtechnical supportcustomer supportprocess documentationtroubleshootingauditingprovisioningtechnical communicationcustomer experience
Soft skills
relationship managementcustomer servicecommunication skillsanalytical abilitiesorganizational abilitiesproblem-solvingindependenceteam collaborationattention to detailcomposure under pressure