Senior Business Systems Analyst, Go-to-Market

CrowdStrike

Senior Business Systems Analyst transforming CrowdStrike’s Salesforce Lead-to-Order processes with AI and mobile-first experiences. Driving requirements, solution design, adoption, and Salesforce Sales Cloud enhancements.

Posted 8/24/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $125,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Salesforce applications and Lead-to-Order processes, with a strong focus on AI-enabled business capabilities and mobile-first solutions. Proven ability to drive user adoption and manage stakeholder relationships effectively.

Highest-signal resume keywords

Salesforce ExpertiseLead-to-Order Process UnderstandingAI-Enabled Business CapabilitiesStakeholder ManagementMobile Experience Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisProcess ImprovementAI Use Case DefinitionFunctional TestingUATSales Operations WorkflowsData Privacy KnowledgeModel Output ValidationSalesforce Sales Cloud ApplicationsSalesforce Mobile Optimization

Soft Skills

Analytical SkillsProblem-Solving SkillsWritten CommunicationVerbal CommunicationPresentation Skills

Tools & Technologies

AgentforceEinstein GPTPrompt BuilderData Cloud

Certifications & Qualifications

Salesforce AdminSalesforce Advanced AdminSalesforce Sales Cloud Consultant

Industry Keywords

Lead-to-Order LifecycleAI Governance ConceptsChange ManagementUser AdoptionSales Transformation Initiatives

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead Sales projects across Lead-to-Order by facilitating requirement gathering sessions, translating business needs into functional designs, developing solution prototypes, and creating detailed documentation for implementation and training
Identify and prioritize AI-enabled opportunities across the Lead-to-Order lifecycle, including Agentforce agents, Einstein/Prompt Builder use cases, and AI-assisted opportunity creation and approvals
Define and document AI use cases end to end, including intended outcomes, grounding data and context requirements, guardrails and escalation paths, human-in-the-loop checkpoints, and success metrics
Own the mobile experience for Sales by gathering requirements and defining designs for Salesforce mobile and mobile-optimized flows
Assess sales tools in the market and lead build-versus-buy recommendations
Partner with stakeholders to establish and document user stories, current- and future-state business processes, and functional requirements
Create and maintain documentation for business processes, system configurations, and AI agent behaviors/prompt logic
Own functional tasks and deliverables for Salesforce Sales Cloud applications, including functional testing, UAT, AI output/response validation, training, reporting, and ongoing enhancements
Collaborate with Sales, Sales Operations, Finance, Legal, Data, and Platform teams to deliver comprehensive, compliant solutions
Drive user adoption and change management, focusing on seller trust and fluency in new AI and mobile capabilities

Requirements

What you’ll need

8+ years of business analysis experience
5+ years of Salesforce expertise
Strong understanding of Lead-to-Order processes and sales operations
Experience working on L2O transformation initiatives
Demonstrated experience delivering AI-enabled business capabilities, including defining use cases, evaluating feasibility, and measuring outcomes
Proven track record of implementing process improvements in a sales environment
Strong analytical and problem-solving skills
Excellent stakeholder management, written and verbal communication skills, including experience presenting to senior leadership
Knowledge of sales operations workflows
Bachelor's degree in Business, IT, or related field
Salesforce certifications (Admin, Advanced Admin, or Sales Cloud Consultant)
Hands-on experience with Agentforce, Einstein GPT/Prompt Builder, or Data Cloud
Experience designing mobile-first Salesforce experiences and driving field/mobile adoption
Familiarity with AI governance concepts, including data privacy, model output validation, audibility, and responsible AI guardrails
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Health insurance
401k
Paid time off
Bonuses
Equity grants