Security Advisor, Falcon Complete

CrowdStrike

Security Advisor guiding CrowdStrike Falcon Complete customers toward stronger cybersecurity postures. Assessing environments, recommending remediation, and coordinating technical issue resolution.

Posted 8/14/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in cybersecurity with a focus on threat detection, incident response, and customer engagement. Proficient in utilizing various operating systems and security frameworks to enhance customer security posture and satisfaction.

Highest-signal resume keywords

Cybersecurity ExperienceThreat DetectionIncident ResponseCustomer CommunicationWindows, Linux, and Mac Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Threat DetectionIncident ResponseMalicious Code DetectionChange ManagementAudit ControlsLogging ControlsMonitoring ControlsIntrusion DetectionCybersecurity FrameworksAI Technologies

Soft Skills

Customer EmpathyAnalytical CapabilitiesCollaborationProblem-SolvingCommunication Skills

Tools & Technologies

SIEMUEBAMDR/XDRCrowdStrike ProductsService Reporting Tools

Certifications & Qualifications

Bachelor's Degree in TechnologyBachelor's Degree in Cybersecurity

Industry Keywords

ISO 27001/2NIST Cyber Security FrameworkCIS Critical Security ControlsPCI DSSCloud Controls MatrixMITRE ATT&CKCSIRT Operations

Tech Stack

Tools & technologies

CloudCyber SecurityLinux

About the role

Key responsibilities & impact

Assess customers’ Falcon environment and ensure alignment with Falcon Complete standards
Provide Falcon Complete customers with recommendations that align to improved security
Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture
Contact customers directly upon identification of misalignment with Falcon Complete standards
Document, update, and resolve all customer related issues in accordance with established procedures and SLAs
Develop and provide customers with service reports and stats as requested
Partner with internal teams to ensure customer satisfaction
Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues
Execute daily tasks under the direction of leadership to help Falcon Complete achieve its mission to stop breaches

Requirements

What you’ll need

3+ years in a cybersecurity-focused role
Customer empathy and ability to guide customers towards desired outcomes
Excellent customer-facing verbal and written communication skills
Ability to partner with CrowdStrike teams to troubleshoot and resolve customer issues
Proficiency with Windows, Linux, and Mac operating systems
Experience or demonstrated knowledge of threat detection and incident response
Bachelor's degree in Technology and/or Cybersecurity or relevant experience
Experience with incident management and CSIRT operations
Knowledge of change management
Knowledge of malicious code detection and response
Knowledge of audit, logging, and monitoring controls, including SIEM, UEBA, and MDR/XDR
Intrusion detection and response experience
Experience working with complex, sophisticated clients
Strong analytical capabilities and desire to learn
Ability to work across multiple teams to resolve customer issues and requests
Demonstrated experience as a security advisor or consultant
Knowledge of ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security Controls, PCI DSS, Cloud Controls Matrix, and MITRE ATT&CK is a plus
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency, and drive business outcomes

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe