Intelligence Analyst

CrowdStrike

Intelligence Analyst supporting cyber threat customers and ensuring value realization from purchased Intelligence products at CrowdStrike.

Posted 8/3/2026internshipRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical expertise in dark web intelligence and threat intelligence, with a focus on enhancing customer satisfaction through effective communication and process improvement. Capable of managing multiple workstreams independently while leveraging AI technologies and cyber threat intelligence knowledge to deliver exceptional customer experiences.

Highest-signal resume keywords

Dark Web IntelligenceThreat IntelligenceCustomer Engagement SkillsCyber Threat Intelligence AnalysisAI Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cyber Threat IntelligenceAll-Source Threat Intelligence AnalysisIntelligence CollectionsData Communication ConceptsNetworkingEnterprise SecurityAPI FamiliarityEmail TechnologiesProcess ImprovementTechnical Expertise

Soft Skills

Customer Service AttitudeProblem-SolvingAdaptabilityCommunication SkillsOwnership

Tools & Technologies

Falcon Intelligence ReconAI ToolsApplication Programming Interfaces

Industry Keywords

Customer SatisfactionC-Suite EngagementSecurity AnalystsDark Web EcosystemLeak Sites

About the role

Key responsibilities & impact

Drive high levels of customer satisfaction, maintaining a strong sense of ownership over many customer relationships
Quickly triage and escalate noteworthy findings from Falcon Intelligence Recon to the respective customers
Guide customers through Falcon Intelligence Recon findings and providing subject matter expertise
Be a strong voice for customers into the Intelligence and Engineering teams to improve the product and ensure that customer's feedback, feature requests, and overall satisfaction is conveyed and accounted for
Plan and lead process improvement initiatives tailored to improve overall customer satisfaction with the CrowdStrike team.

Requirements

What you’ll need

Ideal candidates possess strong technical expertise in dark web intelligence and threat intelligence
Exceptional customer engagement skills across technical and executive levels
Demonstrate a proven ability to independently manage multiple concurrent workstreams
Genuine passion for delivering outstanding customer experiences
Understanding and addressing customer needs at all organizational levels, from C-suite executives to security analysts
Working knowledge of cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections
Excellent written, verbal communication skills in English
Working knowledge of cyber threat intelligence terminology, key concepts, and analysis
Knowledge of the dark and deep web ecosystems, including actors, forums, and leak sites
Adaptable and willing to learn new technologies
Customer service attitude and willingness to help and problem-solve with customers
Ability to operate independently and with little direction
Ability to present and explain technology to people with less technical knowledge
Must be able to thrive in a fast paced, high stress start up environment
Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
Ability to use AI tools and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence.

Benefits

Comp & perks

SkillBridge/CSP is fully compliant with FLSA, DBA, SCA, CSHSSA and all other pertinent Federal and State labor laws.