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Lead Digital Product Manager, Falcon Guide
CrowdStrikeLead Digital Product Manager for Falcon Guide at CrowdStrike, driving AI-assisted product initiatives. Collaborating with cross-functional teams to enhance customer experience through innovative solutions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management with a focus on guided discovery, personalization, and AI integration. Proven ability to drive product roadmaps, coordinate cross-functional teams, and optimize customer engagement metrics.
Highest-signal resume keywords
Product Management ExperienceAI Technology UtilizationGuided-Discovery Product DevelopmentCross-Functional Influence SkillsStakeholder Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Roadmap DevelopmentCustomer Journey OptimizationPerformance Metrics TrackingAI IntegrationRequirements GatheringTechnical Feasibility AssessmentScalable Product DevelopmentConversational Product DesignRecommendation SystemsMulti-Step Reasoning
Soft Skills
Cross-Functional CollaborationAdaptable CommunicationInfluencing Without AuthorityLeadership in High-Visibility Initiatives
Certifications & Qualifications
B.S./B.A. or Equivalent
Industry Keywords
Digital ExperienceCustomer EngagementConversion OptimizationAI DiscoverabilityContent Structure Optimization
About the role
Key responsibilities & impact- Own the Falcon Guide product roadmap end-to-end — Phase 1 - guided discovery, rules-based conversion acceleration
- Phase 2 - personalized journeys, buying-group identity, CJA/AJO integration
- Phase 3 - Charlotte AI integration, full agentic operating model
- Own the requirements, roadmap and experience for Falcon Guide to operate efficiently and drive conversion, tracking key performance metrics such as: Task-completion rate, Successful action rate, Latency, Cost per action, Adoption by customer segment, Time to value, Consumption and scaled deployment
- Partner directly with peer digital teams, such as: Design to guide prototyping and brand guidelines, Engineering to scope technical feasibility, drive delivery against the roadmap and convert emerging AI patterns into reusable platform capabilities
- Digital PLG to align Falcon Guide's trial-funnel and personalization touchpoints with the broader conversion motion
- Digital Intelligence to measure engagement, discovery and conversion across customer journeys and segments
- AIO and Content to ensure Falcon Guide's content structure, citation architecture, and generated responses are optimized for AI discoverability and consistent with CrowdStrike's broader AI-share-of-voice strategy — treating Falcon Guide as both a conversion surface and a citable content asset
- Represent Falcon Guide's priorities, progress and performance to senior stakeholders, including Digital Experience and Marketing leadership.
Requirements
What you’ll need- B.S./B.A. or equivalent preferred, plus 8+ years of relevant product management experience
- Experience building guided-discovery, recommendation, personalization, or conversational customer-facing products
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
- Understanding of agent architectures, including planning, memory, tool use, orchestration, and multi-step reasoning
- Experience taking products from 0→1 and then scaling them
- Ability to coordinate engineering, design, GTM, and stakeholders without direct authority
- Strong cross-functional influence skills — able to adapt communication style across engineering, marketing, and executive audiences
- Comfortable being the senior product voice on a high-visibility initiative with executive attention
Benefits
Comp & perks- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe