Manager, Platform Professional Resident Services

CrowdStrike

Manager of Platform Professional Resident Services at CrowdStrike, leading resident consultants and driving professional services for Falcon products. Focus on security, customer engagement, and project delivery with cross-functional collaboration.

Posted 7/31/2026full-timeRemote • California • 🇺🇸 United StatesSeniorLead💰 $140,000 - $195,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing customer projects within the security industry, with a strong focus on team leadership, pre-sales and post-sales processes, and effective communication. Capable of leveraging AI and automation to enhance service delivery and optimize customer engagement outcomes.

Highest-signal resume keywords

Team LeadershipProject ManagementPre-Sales SupportTechnical Deployment ManagementCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementTechnical ScopingRequirements GatheringDocumentation DevelopmentCustomer Deployment Knowledge Transfer

Soft Skills

Written CommunicationOral CommunicationMentoringCollaboration

Tools & Technologies

CrowdStrike FalconNext-Gen SIEMLogScaleAI Technologies

Industry Keywords

Security IndustryProfessional ServicesCustomer EngagementService DeliveryOperationalization

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Build and grow a team that helps customers operationalize and support all CrowdStrike products, including all modules of Falcon, Identity, Cloud, Next-Gen SIEM and LogScale.
Collaborate with the professional services leadership team to build and enhance the organization, expand programs, increase efficiencies, and create world-class, customer-focused services.
Drive cross-functional teams within CrowdStrike to ensure successful delivery outcomes and maximize value for customer engagements.
Manage and mentor team members to help expand skill sets and maximize performance.
Lead internal initiatives to enhance delivery techniques, introduce automations, strengthen security postures, and optimize time-to-value, utilizing AI and other technologies.
Anticipate customer needs by tracking new CrowdStrike technologies and mapping out innovative service offerings.
Supervise a portfolio of customer projects from a project leadership and tactical role.
Interface directly with customers, assisting with pre-sales, presenting solutions, structuring deals, managing project creation, and all phases of project delivery.
Partner with the global sales and marketing teams to develop services communications, deliver presentations, match customer needs to solutions, and close opportunities.
Ability to travel up to 25% of the time.

Requirements

What you’ll need

8+ years of experience working in the security industry in a professional services or similar capacity
Strong understanding of employee management concepts with the demonstrated ability to lead teams
Experience working with pre-sales teams on technical scoping and requirements gathering, and with post-sales handoffs
Experience managing technical deployments, tracking time, and running projects from kickoff to closure
Experience developing documentation and transferring knowledge of deployments to customers and internal stakeholders
Experience translating your knowledge of customer requirements and experiences into feedback for product and engineering teams
Strong written and oral communication skills in English.

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe