Senior Intelligence Analyst

CrowdStrike

Support cyber threat customers maximizing their success with CrowdStrike's Intelligence product. Drive customer satisfaction and collaboration with Intelligence and Engineering teams.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $85,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in cyber threat intelligence and analysis, with a strong focus on customer satisfaction and communication. Capable of leading process improvements and effectively conveying customer feedback to enhance product offerings.

Highest-signal resume keywords

Cyber Threat IntelligenceAll-Source Threat Intelligence AnalysisIntelligence LifecycleExcellent Communication SkillsAI Technologies Utilization

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cyber Threat IntelligenceAll-Source Threat Intelligence AnalysisIntelligence LifecycleData Communication ConceptsNetworkingEnterprise SecurityDark Web Ecosystems KnowledgeThreat Intelligence TerminologyProcess Improvement InitiativesCustomer Solutions Development

Soft Skills

Customer Service AttitudeProblem-SolvingAdaptabilityIndependenceAbility to Thrive in High-Stress Environments

Industry Keywords

Cyber Threat IntelligenceIntelligence CollectionsDark WebDeep WebCustomer SatisfactionFeedback ConveyanceProcess ImprovementFast-Paced EnvironmentAI TechnologiesCustomer Relationships

About the role

Key responsibilities & impact

Drive high levels of customer satisfaction, maintaining a strong sense of ownership over many customer relationships.
Quickly triage and escalate noteworthy findings from Falcon Intelligence Recon to the respective customers
Guide customers through Falcon Intelligence Recon findings and providing subject matter expertise
Be a strong voice for customers into the Intelligence and Engineering teams to improve the product and ensure that customer's feedback, feature requests, and overall satisfaction is conveyed and accounted for.
Plan and lead process improvement initiatives tailored to improve overall customer satisfaction with the CrowdStrike team.

Requirements

What you’ll need

3-5 Years experience in cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections and be fully versed in the intelligence lifecycle
Working knowledge of cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections and be fully versed in the intelligence lifecycle
Excellent written, verbal communication skills in English
Working knowledge of cyber threat intelligence terminology, key concepts, and analysis
Knowledge of the dark and deep web ecosystems, including actors, forums, and leak sites
Adaptable and willing to learn new technologies
Customer service attitude and willingness to help and problem-solve with customers
Ability to operate independently and with little direction.
Ability to present and explain technology to people with less technical knowledge
Must be able to thrive in a fast paced, high stress start up environment and able to create customer solutions with limited resources
Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe