Senior Manager, Customer Success Analytics

CrowdStrike

Senior Manager for Customer Success Analytics at CrowdStrike delivering strategic insights for global initiatives. Leading an analytics team to enhance customer success and drive business outcomes with data.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $145,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Expertise in Customer Success analytics, data architecture, and leadership within B2B SaaS environments, with a strong focus on driving customer engagement and optimizing metrics such as ARR and CLV. Proven ability to influence executive stakeholders through data-driven narratives and foster a culture of data literacy and self-service innovation.

Highest-signal resume keywords

Customer Success AnalyticsData Architecture PrinciplesSQL ProficiencyTableau ExpertiseLeadership in B2B SaaS

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business IntelligenceData EngineeringETL/ELT Pipeline ManagementSaaS MetricsData Quality Troubleshooting

Soft Skills

Executive CommunicationCross-Functional CollaborationOrganizational Change Leadership

Tools & Technologies

TableauSnowflakeBigQueryCRM Analytics

Certifications & Qualifications

BS/BA DegreeMasters Degree Preferred

Industry Keywords

B2B SaaSCustomer Health FrameworksChurn MitigationCustomer Lifetime ValueData-Driven Storytelling

Tech Stack

Tools & technologies

BigQueryETLSQLTableau

About the role

Key responsibilities & impact

Define and execute the strategic vision for the global Customer Success analytics roadmap to optimize the end-to-end customer lifecycle.
Architect advanced Customer Health and adoption frameworks and models to mitigate churn and proactively drive expansion opportunities.
Serve as a strategic partner to VP level leadership, translating technical data into actionable narratives that influence GTM organizational strategy.
Provide strategic oversight of data architecture and systems integration, ensuring the integrity of the global data pipeline for post-sales reporting.
Lead and mentor a high-performing analytics team, fostering a culture of excellence, data literacy, and self-service innovation across the company.
Drive adoption of self-serve analytics tools including Tableau dashboards and improve data literacy for Customer Success Managers and Customer Support Managers.
Collaborate cross-functionally to ensure alignment of key KPIs and standardized metric definitions across the post-sales organization.

Requirements

What you’ll need

10+ years of experience in Business Intelligence or Analytics, with customer success domain expertise and significant tenure in leadership roles within high-growth B2B SaaS organizations.
Deep understanding of SaaS metrics such as ARR, NRR, GRR, Churn (Logo & Dollar), and Customer Lifetime Value (CLV).
Deep proficiency in data architecture principles and engineering oversight, including Snowflake, BigQuery, and ETL/ELT pipeline management.
Proficiency in SQL to query data, perform ad hoc analysis, and troubleshoot data quality issues.
Advanced experience with modern BI tools (Tableau, CRM Analytics) used to deliver enterprise-grade visualization solutions.
Superior executive communication skills with a proven track record of influencing VP-level stakeholders through data-driven storytelling.
Demonstrated ability to lead organizational change and drive cross-functional alignment on KPIs across Sales, Product, and Support.
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
BS/BA degree in related discipline (e.g. Informatics, Computer Science, Economics, or Business) Masters degree preferred.
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe