Security Advisor, Falcon Complete – Japanese Speaking

CrowdStrike

Security Advisor at CrowdStrike providing guidance on cybersecurity and customer management for Falcon Complete. Collaborating internally to ensure client satisfaction while enhancing security measures.

Posted 7/13/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Cybersecurity with a focus on threat detection, incident response, and customer engagement. Proficient in utilizing AI technologies to enhance decision-making and improve security posture while ensuring customer satisfaction.

Highest-signal resume keywords

Cybersecurity ExperienceFluent Japanese Language SkillsCustomer-Facing Communication SkillsWindows, Linux, And MAC ProficiencyAI Technology Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Threat DetectionIncident ResponseCybersecurity StandardsRemediation RecommendationsService ReportingTechnical TroubleshootingCustomer Issue ResolutionSecurity Posture ImprovementDocumentation SkillsSLA Compliance

Soft Skills

Customer EmpathyGuidance SkillsCommunication Skills

Certifications & Qualifications

Bachelor's Degree In TechnologyBachelor's Degree In Cybersecurity

Industry Keywords

Falcon CompleteCrowdStrikeCybersecurity StandardsCustomer SatisfactionTechnical Support

Tech Stack

Tools & technologies

Cyber SecurityLinux

About the role

Key responsibilities & impact

Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards
Provide Falcon Complete customers with recommendations that align to improved security
Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture
Contact customers directly upon identification of misalignment with Falcon Complete standards
Document, update, and resolve all customer related issues in accordance with established procedures and SLAs
Develop and provide customers with service reports and stats as requested
Partner with internal teams to ensure customer satisfaction
Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues

Requirements

What you’ll need

3+ years in Cybersecurity focused role
Fluent written and spoken Japanese language skills as well as business level English
Customer empathy and ability to guide customers towards desired outcome
Excellent customer-facing communication skills including verbal and written
Partner with CrowdStrike teams to troubleshoot and resolve customer issues
Adept in Windows, Linux, and MAC operating systems
Experience or demonstrated knowledge of threat detection and incident response
Bachelor's degree in Technology and/or Cybersecurity or relevant experience
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe