Technical Support Engineer II

CrowdStrike

Technical Support Engineer responsible for customer issue resolution at CrowdStrike. Joining a mission-driven team redefining modern cybersecurity with AI technology.

Posted 7/10/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You will take ownership of customer issues, including; initial troubleshooting, identification of root cause and issue resolution or escalation, identify and escalate priority issues that need immediate attention
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
Serve as internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible
You will collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers
Create the process or troubleshooting documentation in the support of knowledge base. We believe in pushing creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers

Requirements

What you’ll need

3+ years of customer support, technical support, system administration or related customer facing role
Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues
Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment
Ability to learn new technologies quickly
Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
Ability to work independently with little direct supervision and as a part of a team
Outstanding analytical and organizational abilities
Ability to remain calm, composed and articulate when dealing with tough customer situations
Professional fluency with the English Language
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportSystem AdministrationTroubleshootingNetwork Issue DiagnosisProcess Improvement

Soft Skills

Customer ServiceCommunication SkillsOrganizational AbilitiesCalm Under PressureIndependent Work