Technical Support Engineer – Cloud

CrowdStrike

Technical Support Engineer providing reliable technical direction and customer service for CrowdStrike's cloud solutions. Advocating for customer success and solving technical issues in a fast-paced environment.

Posted 7/10/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AnsibleAWSAzureDockerGoogle Cloud PlatformKubernetesLinuxSplunkTerraformUnix

About the role

Key responsibilities & impact

Take ownership of customer issues, including: initial troubleshooting, identification of root cause, issue resolution or escalation, and identifying and escalating priority issues that need immediate attention.
Must meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
Serve as an internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible.
Collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers.
Create the process or troubleshooting documentation in the Support knowledge base.
Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.

Requirements

What you’ll need

3+ years of customer support, technical support, system administration or related customer facing role.
Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.
Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment.
Ability to learn new technologies quickly.
Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
Ability to work independently with little direct supervision and as a part of a team.
Outstanding analytical and organizational abilities.
Ability to remain calm, composed and articulate when dealing with tough customer situations.
Experience with Docker/Kubernetes troubleshooting
Experience with Splunk, Terraform/Ansible, Helm, AWS, GCP, Azure
Experience with troubleshooting Windows and Unix (Linux and/or Mac)
Fluency with REST API
Professional fluency with the English language
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportSystem AdministrationWindows ServiceNetwork Issue DiagnosisDockerKubernetesSplunkTerraformAWSGCP

Soft Skills

Customer ServiceRelationship ManagementCommunication SkillsAnalytical ThinkingOrganizational Abilities