Customer Success Operations Analyst II

CrowdStrike

Customer Success Operations Analyst supporting operations for customer success at CrowdStrike. Working cross-functionally to enhance customer experience and drive business growth through operational excellence.

Posted 7/7/2026full-timeRemote • 🇧🇷 BrazilJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success Operations and process improvement, with a strong ability to manage multiple tasks and collaborate effectively across teams. Proficient in utilizing Customer Success tools and Microsoft Office Suite to enhance operational efficiency.

Highest-signal resume keywords

Customer Success OperationsProcess ImprovementMicrosoft Office SuiteCRM ToolsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementBusiness OperationsMarketing OperationsFinanceData Analysis

Soft Skills

Detail-OrientedSelf-StarterTeam ContributorTime ManagementAdaptability

Tools & Technologies

Google AppsSupport Case Management Tools

Industry Keywords

Operational ActivitiesCross-Functional CollaborationEnd-User SupportAutomated Customer Communications

About the role

Key responsibilities & impact

Execute operational activities to support Customer Success, including reviewing price quotes, assigning account team members, formatting and sending automated customer communications
Work closely with Customer Success, and with cross-functional teams, to ensure effective execution of operational activities
Develop and maintain a deep understanding of our Customer Success tools, processes and procedures
Provide internal end-user support for Customer Success tools
Identify areas for process improvement and propose solutions to increase efficiency and scalability

Requirements

What you’ll need

BA/BS degree
1-2 years of relevant experience in Customer Success Operations, Business Operations, Marketing Operations or Finance
Self-starter, able to navigate in a high-pressure, fast-paced environment
Highly motivated, detail-oriented, strong team contributor; able to work independently and cross-functionally
Ability to handle multiple tasks, take on new responsibilities and prioritize work in a dynamic, deadline-intensive environment
Strong interpersonal, verbal and written communication skills
Advanced proficiency in Microsoft Office Suite and/or Google Apps (Word/Docs and Excel/Sheets are key tools)
Experience with CRM, Customer Success Management and/or Support Case Management tools

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe