Technical Account Manager II – Customer Onboarding

CrowdStrike

Customer Onboarding Technical Account Manager at CrowdStrike integrating clients post-sale and ensuring successful deployments to drive customer engagement and success.

Posted 7/3/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $86,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Onboard new Mid-Market CrowdStrike Premium Support Customers
Work with customers and account teams to identify and deliver success criteria for the first 90 days
Provide project leadership for new customer implementations
Identify opportunities for process improvement
Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.
Research customers’ technical issues in a timely manner and follow up with recommendations and action plans.
Escalate customer issues to management when appropriate.
Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.
Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
Create knowledge base content to capture new learning for reuse throughout the company and user base.
Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
Drive support cases to ensure issues are being resolved in a timely manner

Requirements

What you’ll need

Bachelor’s Degree or equivalent experience
Professional fluency with the English language
Experience working with Windows Server Operating Systems
Knowledge of enterprise web technologies, security and cutting-edge infrastructures
Excellent customer service skills and ability to quickly establish technical credibility with customers
Excellent communication skills, written and verbal
Proven problem-solving skills
Collaborative attitude
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
Commitment to customer success

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer ServiceProblem-SolvingTechnical CredibilityProcess ImprovementKnowledge Base Creation

Soft Skills

Collaborative Attitude

Certifications

Bachelor’s Degree