Security Advisor I, Falcon Complete

CrowdStrike

Security Advisor I focused on the health and security posture of Falcon Complete customers. Partnering to deliver recommendations and resolve misalignments to improve security practices.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $85,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Cybersecurity with a focus on threat detection, incident response, and customer engagement. Proficient in utilizing AI technologies to enhance decision-making and improve security posture.

Highest-signal resume keywords

Cybersecurity ExperienceThreat DetectionIncident ResponseCustomer-Facing CommunicationCybersecurity Certifications

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Threat DetectionIncident ResponseWindows Operating SystemLinux Operating SystemMAC Operating SystemAI TechnologiesSecurity Posture ImprovementRemediation RecommendationsService ReportingCustomer Issue Resolution

Soft Skills

Customer EmpathyGuidance SkillsCommunication Skills

Tools & Technologies

CrowdStrike ProductsFalcon Complete

Certifications & Qualifications

SANS CertificationISC2 Certification

Industry Keywords

CybersecurityCustomer SatisfactionTechnical TroubleshootingService Level AgreementsSecurity Standards

Tech Stack

Tools & technologies

Cyber SecurityLinux

About the role

Key responsibilities & impact

Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
Provide Falcon Complete customers with recommendations that align to improved security.
Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
Contact customers directly upon identification of misalignment with Falcon Complete standards.
Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
Develop and provide customers with service reports and stats as requested.
Partner with internal teams to ensure customer satisfaction.
Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

Requirements

What you’ll need

2+ years in Cybersecurity focused role.
Customer empathy and ability to guide customers towards desired outcome.
Excellent customer-facing communication skills including verbal and written.
Partner with CrowdStrike teams to troubleshoot and resolve customer issues.
Adept in Windows, Linux, and MAC operating systems.
Experience or demonstrated knowledge of threat detection and incident response.
Bachelor's degree in Technology and/or Cybersecurity or relevant experience.
Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent.
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe