Partner with business stakeholders to maintain a prioritized strategic roadmap, and coordinate and execute Commerce projects and enhancements.
Primarily responsible for providing excellent partner experience.
Provide strong analytical, problem solving, technical, and project management skills to effectively collect requirements, evaluate options, and design and deliver quality solutions.
Provide solutions for complex business problems within the Lead-to-Cash (L2C) ecosystem.
Measure success of initiatives based on the metrics defined.
Act as a scrum master, own the JIRA board and host daily scrum calls with Salesforce engineering team to track status and discuss blockers.
Own functional tasks and deliverables, including: process definition, requirements gathering, vendor selection, fit/gap analysis, functional design, training, reporting and continuous improvement of business applications.
Create and maintain project, application and requirement documents.
Work to drive adoption and alignment across the company’s business processes and systems.
Ensure the consistency and quality of Commerce automations across SFDC and integrated systems.
Use and recommend best practices while delivering scalable high quality solutions.
Requirements
Bachelor's degree (technical degree preferred)
8+ years of experience in the capacity of BSA, Sr. BSA or Product Owner for SaaS business systems for a software company, with at least 4 years of Salesforce experience
Strong understanding of partner business processes and best practices
Strong understanding of API integrations and middleware tools
Solid understanding of Lead-to-Cash (L2C) processes
Understanding of revenue recognition and billing systems
Detail-oriented, organized, self-motivated, hard working, and a great team player with excellent interpersonal skills
Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership
Strong knowledge and understanding of the Salesforce platform, ecosystem and best-practices
Passion for creating a frictionless end user experience
Proven ability to work creatively and analytically in a problem-solving scenario
Salesforce certifications (Administrator, Advanced Administrator) preferred but not required
Benefits
Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
Applicant Tracking System Keywords
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