Director, Security Architecture & Engineering
EverCommerce
AWSAzureCloudCyber SecurityMicroservices
Security Advisor I
CrowdStrike
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $120,000 per year
Job Level
JuniorMid-Level
Tech Stack
CloudCyber SecurityLinux
About the role
- Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards
- Provide Falcon Complete customers with recommendations that align to improved security
- Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture
- Contact customers directly upon identification of misalignment with Falcon Complete standards
- Document, update, and resolve all customer related issues in accordance with established procedures and SLAs
- Develop and provide customers with service reports and stats as requested
- Partner with internal teams to ensure customer satisfaction
- Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues
- Execute daily tasks under leadership direction to ensure Falcon Complete can achieve its mission to stop breaches
Requirements
- 2+ years in Cybersecurity focused role
- Customer empathy and ability to guide customers towards desired outcome
- Excellent customer-facing communication skills including verbal and written
- Adept in Windows, Linux, and MAC operating systems
- Experience or demonstrated knowledge of threat detection and incident response
- Bachelor's degree in Technology and/or Cybersecurity or relevant experience
- Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent
- Ability to partner with CrowdStrike teams to troubleshoot and resolve customer issues
- Eligible to work in the United States (CrowdStrike participates in the E-Verify program)
- Must be able to periodically undergo and pass alcohol and/or drug test(s) during the course of employment
- Incident Management and CSIRT operation (preferred)
- Change Management (preferred)
- Malicious Code: Detection and Response (preferred)
- Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR) (preferred)
- Intrusion Detection and Response (preferred)
- Experience working with complex, sophisticated clients (preferred)
- Strong analytical capabilities and a desire to learn new things (preferred)
- Able to work across multiple teams to resolve customer issues and requests (preferred)
- Demonstrated experience as a security advisor or consultant (preferred)
- Knowledge of frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix, MITRE Att&ck (preferred)
Benefits
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Eligibility for bonuses, equity grants
- Comprehensive physical and mental wellness programs
- Health insurance
- 401k
- Paid time off
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CybersecurityThreat detectionIncident responseWindowsLinuxMAC operating systemsAudit controlsLogging controlsMonitoring controlsIntrusion detection
Soft skills
Customer empathyCustomer-facing communicationAnalytical capabilitiesAbility to guide customersCollaborationProblem-solvingDesire to learnTechnical troubleshootingCustomer satisfactionLeadership direction
Certifications
SANSISC2Cybersecurity certifications
