Retainer Management Team Manager

CrowdStrike

Retainer Management Team Manager leading a team handling cybersecurity retainer customer relationships and driving customer success operations. Focusing on operational excellence and team development.

Posted 6/2/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $195,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Manage a team of Associate Consultants, Consultants, Senior Consultants, and Principal Consultants
Provide regular coaching, feedback, and career development support
Own day-to-day operational health of the Retainer Management program
Develop, maintain, and continuously improve team processes and documentation
Serve as the primary escalation point for complex, sensitive customer situations
Act as a key liaison between the Retainer Management team and internal stakeholders
Identify and support cross-sell and upsell opportunities in partnership with Sales

Requirements

What you’ll need

Meaningful experience in people management capabilities
Directly managed a team and owned the full employee lifecycle
Experience overseeing customer relationship management programs
Working knowledge of cybersecurity services or incident response operations
Ability to build trust and maintain positive working relationships across teams
Strong written and verbal communication skills
Strong organizational skills and ability to manage competing priorities
Proactive, solutions-oriented mindset with problems resolution abilities

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

people managementcustomer relationship managementcybersecurity servicesincident response operations

Soft Skills

coachingfeedbackcareer developmenttrust buildingcommunicationorganizational skillsproblem resolutionsolutions-oriented mindset