Technical Support Engineer

CrowdStrike

. As a Technical Support Engineer, you will be part of a highly skilled Customer Support team who support CrowdStrike customers globally.

Posted 5/22/2026full-timeRemote • 🇳🇿 New ZealandMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CassandraCloudDockerElasticSearchFirewallsKafkaKubernetesLinuxSplunkTCP/IP

About the role

Key responsibilities & impact

As a Technical Support Engineer, you will be part of a highly skilled Customer Support team who support CrowdStrike customers globally.
Work in a dynamic and exciting technical environment with relentless focus on delighting our customers, partners and teammates.
Demonstrate ownership of customer’s concerns - assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve them to the satisfaction of our customers.
Communicate effectively with internal and external stakeholders.
Collaborate with them to resolve customer escalations quickly.
Work with Product experts/Engineering to fix bugs or enhance product features.
Manage time and work to meet or exceed operational goals.
Learn cutting edge technologies and new product features.
Create/Share Knowledge articles and contribute to mentoring/training efforts.
May be scheduled to work on shifts/holidays as per the business requirement.

Requirements

What you’ll need

Experience in a Product Technical support role supporting Global enterprise customers.
Outstanding oral and written communication skills.
Customer focus.
Analytical thinking and Logical troubleshooting aptitude.
Proven experience in troubleshooting and diagnosing issues at the application and operating system level within either Windows, Linux or Mac environments.
Understanding of operating system fundamentals including user and kernel space, memory management, shared libraries, file and network IO, Windows registry, software distribution, etc.
Hands on experience using the tools and techniques to debug problems within either Windows, Linux or Mac environments.
ONE of the below specialization domains: SIEM/SOAR: Hands on experience working on log management tools that offers self-hosted options & leverages kafka and/or containers. Strong Skills in container administration & orchestration. Good understanding of Regex & any query language. Certifications in SIEM/SOAR platforms would be a plus. Identity Management: Hands on experience in Windows Servers/Active Directory, MFA. Experience with Identity Protection and Zero Trust solutions. Excellent knowledge of authentication protocols - Kerberos, LDAP, NTLM, SAML. Good understanding of TCP/IP and troubleshoot network issues using Wireshark/PCAP analysis. Operational understanding of networking devices such as Routers, Switches and Firewalls would be a plus. Cloud Technologies: Experience working and troubleshooting in a SaaS cloud environment. Proven experience debugging and troubleshooting customer facing API/REST interfaces at both the JSON/HTTPS browser/client side and server-side web service termination, but also navigating within the backend cloud architecture which is responsible for fielding the request. Good understanding of SaaS components and large-scale databases like Cassandra, Kafka, Elasticsearch, Splunk, etc, and the role that they play within a cloud service. Familiarity with cloud orchestration tools like Docker, Kubernetes, etc. Certification in any common Cloud platforms would be a plus.

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingdiagnosing issuesoperating system fundamentalsWindowsLinuxMaclog managementAPIRESTcloud architecture

Soft Skills

communication skillscustomer focusanalytical thinkinglogical troubleshootingownershipcollaborationtime managementmentoringtraining

Certifications

SIEMSOARCloud platforms