Technical Support Engineer – Fixed Term

CrowdStrike

Technical Support Engineer assisting CrowdStrike global customers with cybersecurity solutions through troubleshooting and issue resolution. Fast-paced environment focusing on customer success and satisfaction.

Posted 5/20/2026full-timeRemote • 🇷🇴 RomaniaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Serves as customer liaison with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
Resolves customer problems via telephone, email, chat or remote access.
Research customers’ technical issues in a timely manner and follow up with recommendations and action plans.
Escalates cases to management when customer satisfaction comes into question.
Participates in functional groups to identify and drive resolution for escalated cases.
Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
Create knowledge base content and systems to capture new learning for reuse throughout the company and user base.
Lead technical communications within the team to share best practices and knowledge.
Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.
Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
Exceeds customer expectations on response quality, timeliness of responses and overall customer experience.
Serve as an internal point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.
Collect information and document bugs with Engineering for product issues that are impacting customers.
Pushes creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements to delight customers.
Subject Matter Expert on one key product feature.

Requirements

What you’ll need

Bachelor’s Degree or equivalent
Technical expertise on Windows and Linux platforms
2+ years of customer support, technical support, system administration or related customer facing role.
Demonstrable skills in supporting and deploying API technologies (REST), 3rd Party Integrations and connectors.
Expertise in managing and troubleshooting SIEM solutions.
Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment.
Ability to learn new technologies quickly.
Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
Ability to work independently with little direct supervision and as a part of a team.
Outstanding analytical and organizational abilities.
Ability to remain calm, composed and articulate when dealing with tough customer situations.

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

WindowsLinuxAPI technologiesRESTSIEM solutionssystem administrationtechnical supportcustomer supporttroubleshooting3rd Party Integrations

Soft Skills

customer servicerelationship managementcommunication skillsanalytical abilitiesorganizational abilitiesproblem-solvingindependenceteamworkcreativitycalmness under pressure

Certifications

Bachelor’s Degree