Security Advisor II, Falcon Complete

. Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards .

Posted 5/6/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $155,000 per yearWebsite

Tools & technologies

Cyber SecurityLinux

Key responsibilities & impact

Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards
Provide Falcon Complete customers with recommendations that align to improved security
Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture
Contact customers directly upon identification of misalignment with Falcon Complete standards
Document, update, and resolve all customer related issues in accordance with established procedures and SLAs
Develop and provide customers with service reports and stats as requested
Partner with internal teams to ensure customer satisfaction
Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues

What you’ll need

3+ years in Cybersecurity focused role
Customer empathy and ability to guide customers towards desired outcome
Excellent customer-facing communication skills including verbal and written
Partner with CrowdStrike teams to troubleshoot and resolve customer issues
Adept in Windows, Linux, and MAC operating systems
Experience or demonstrated knowledge of threat detection and incident response
Bachelor's degree in Technology and/or Cybersecurity or relevant experience
Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent
US Citizenship or Green Card Holder

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

threat detectionincident responseWindowsLinuxMAC operating systems

Soft Skills

customer empathycustomer-facing communicationverbal communicationwritten communication

Certifications

SANS certificationISC2 certification