Associate Security Advisor, Falcon Complete

CrowdStrike

. Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.

Posted 5/6/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $95,000 per yearWebsite

Tech Stack

Tools & technologies

CloudCyber SecurityLinux

About the role

Key responsibilities & impact

Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
Provide Falcon Complete customers with recommendations that align to improved security.
Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
Contact customers directly upon identification of misalignment with Falcon Complete standards.
Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
Develop and provide customers with service reports and stats as requested.
Partner with internal teams to ensure customer satisfaction.
Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

Requirements

What you’ll need

1+ years in Cybersecurity focused role
Customer empathy and ability to guide customers towards desired outcome
Excellent customer-facing communication skills including verbal and written
Partner with CrowdStrike teams to troubleshoot and resolve customer issues
Adept in Windows, Linux, and MAC operating systems
Experience or demonstrated knowledge of threat detection and incident response
Bachelor's degree in Technology and/or Cybersecurity or relevant experience
Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent
Incident Management and CSIRT operation
Change Management
Malicious Code: Detection and Response
Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR)
Intrusion Detection and Response
Experience working with complex, sophisticated clients
Strong analytical capabilities and a desire to learn new things
Able to work across multiple teams to resolve customer issues and requests
Demonstrated experience as a security advisor or consultant
Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck a plus.

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

WindowsLinuxMAC operating systemsthreat detectionincident responsemalicious code detectionaudit controlslogging controlsmonitoring controlsintrusion detection

Soft Skills

customer empathycustomer-facing communicationanalytical capabilitiesability to guide customerscollaborationtroubleshootingcustomer satisfactiondesire to learnproblem-solvingconsultative skills

Certifications

SANSISC2Cybersecurity certifications